Copley Square Hotel, Boston, Manager

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Rank

20th

Out of 197

Copley Square Hotel	Average Price: $330 Check Rates

Hotel Class:

47 Huntington Avenue

Boston, 02116 View map

3-Star Hotel Rank: 3 of 37
Average review rating: 4.26

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (75) , MyTravelGuide (537) , Travelocity (5) , TripAdvisor (497) , YahooTravel (10)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (23) bar (149) bath (11) bathroom (156) bed (134) breakfast (72) charge (11) check in (50) closet (15) complimentary (59) concierge (10) cost (20) deal (21) decor (61) dinner (38) discount (9) downtown (17) food (61) front desk (53) gym (16) hotel (1124) housekeeping (13) lobby (106) location (365) lunch (10) manager (19) minibar (19) money (14) neighborhood (9) parking (24) pillow (22) price (77) rate (41) recommend (90) restaurant (181) room (833) room service (45) service (185) shower (35) staff (405) street (138) suite (40) towel (23) tub (12) valet (38) valet parking (18) value (26) view (24) walk (124) wireless (28)

Manager

Appears in 19 comments.

60% wrote positive comments about manager

The following words were used in comments with Manager:
cares (2) complimentary (2) desk (2) generous (4) helpful (2) hotel (5) informative (2) liked (2) management (19) most (2) nice (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I can't say enough about the staff and general manager, they went WAY above and beyond to take care of everybody.

"Great staff, amazing commitment to customer service " Read full review on TripAdvisor 3/15/2012 Vote

2. The receptionist was extremely friendly and explained all of the features of the Hotel including the manager hour/wine tasting that was going on later in the evening.

"Rooms are small, but the experience is great " Read full review on TripAdvisor 1/20/2012 Vote

3. The hotel manager went out of his way to help, and was quick to respond to all emails.

"We love the Copley Square! " Read full review on TripAdvisor 3/6/2010 Vote

4. A little problem we had was ably dealt with by Buck, the manager on duty at the time to our satisfation without any fuss or bother.

"Great Hotel, Great Staff, Great Location, Even Great Weather ! " Read full review on TripAdvisor 3/21/2012 Vote

5. Instead of calling us to return or chastising us upon our return, they removed him from our room and took care of him (I believe the manager even walked him.

"Never treated better! " Read full review on TripAdvisor 9/6/2011 Vote

6. We were contacted directly by the general manager who met our needs even before our stay.

"A good stay " Read full review on TripAdvisor 6/9/2011 Vote

7. A nice bonus is the managers wine special from 5-6 each night.

"Best Value and Service in Boston " Read full review on TripAdvisor 4/11/2011 Vote

8. mailed the manager john and asked for a nice room and we were not dissapointed we got an upgrade to a king room with complimentary water, the most comfortable beds excellent room service and everything sparkling new,yes this hotel had a 20 million upgrade but the service is second to none, if in boston stay here at the copley,you will not regret it.

"top notch " Read full review on TripAdvisor 6/12/2010 Vote

9. When I addressed my displeasure with the accommodations with the manager on duty, he quickly spouted of a square footage requirement of the room with a pompous snooty attitude like it was a daily practice.

"Beware of Deals Too Good To Be True " Read full review on TripAdvisor 5/2/2010 Vote

10. The rep at the counter asked to take my number soo his manager could look into it and call me back in the evening AFTER I left the hotel.

"Older Boutique Hotel with Mixed Service " Read full review on TripAdvisor 11/14/2009 Vote