Disney's Animal Kingdom Lodge, Orlando, Front Desk

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Rank

21st

Out of 543

Disney's Animal Kingdom Lodge	Average Price: $299 Check Rates

Hotel Class:

2901 OSCEOLA ParkWay Bay Lake

Orlando, 32830 View map

0-Star Hotel Rank: 4 of 204
Average review rating: 4.29

OpinionWell Value Index: 2

Traveler reviews analyzed: Travelocity (50) , TripAdvisor (1544)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (70) balcony (582) bar (147) bath (49) bathroom (235) beach (75) bed (312) breakfast (446) charge (61) check in (330) check out (52) closet (34) concierge (227) cost (116) deal (63) decor (114) dinner (336) downtown (83) food (893) front desk (162) gym (33) hot tub (83) hotel (2417) housekeeping (138) lobby (700) location (238) lunch (96) manager (47) money (257) parking (158) pillow (52) pool (1350) price (248) rate (61) recommend (342) restaurant (839) room (3942) room service (86) service (899) sheets (38) shower (110) shuttle (106) spa (46) staff (789) suite (76) towel (168) tub (44) value (117) view (1567) walk (323)

Front desk

Appears in 162 comments.

53% wrote positive comments about front desk

The following words were used in comments with Front desk:
great (5) helpful (13) hotel (11) housekeeping (6) management (12) need (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Captain Bruce at the front desk was more then helpful and courteous.

"Amazing Resort " Read full review on TripAdvisor 4/24/2012 Vote

2. We were able to check in a bit early, and the front desk staff was great.

"Wonderful! " Read full review on TripAdvisor 1/17/2012 Vote

3. The staff at the front desk was awesome as was the staff at the pool.

"Definitely Stay Here " Read full review on TripAdvisor 12/30/2011 Vote

4. We lost 2 days of our trip because of staying in the room and in the middle of the night approx 2 am I had to go to the front desk for help and ask for items in the bathroom and received no compassion or service.

"Halloween Trip " Read full review on TripAdvisor 11/8/2011 Vote

5. From the cast member with the big mickey hand who escorted us to the front desk-to my first view of the lobby-this place wows.

"loooove this place -real life magic!! " Read full review on TripAdvisor 10/15/2011 Vote

6. The services beside the front desk and concierge are magnificent and is a great experience to stay at at Walt Disney HotelI guee, it will be my last time at the Animal Kingdom lodge.

"No more Animal Kingdom Lodge for Me " Read full review on TripAdvisor 8/22/2011 Vote

7. The front desk staff was wonderful.

"Romantic and Playful " Read full review on TripAdvisor 8/18/2011 Vote

8. the front desk staff are very helpful and great for recommendations for dinner etc. This was a truly amazing experience with absolutely no negatives at all.

"magical experience " Read full review on TripAdvisor 7/16/2011 Vote

9. But I seriously suggest that Disney retrain or refocus the AKL front desk on making a much better initial impression for this resort.

"Beautiful resort; poor customer service--two different trips. " Read full review on TripAdvisor 6/27/2011 Vote

10. The front desk staff were friendly but were a bit too quick in explaining everything to me (much to take in).

"A wild time at the Animal Kingdom Lodge - FABULOUS " Read full review on TripAdvisor 2/21/2011 Vote