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Rank
53rd
Out of 287

Homewood Suites Austin

Average Price: $158  
 
Hotel Class:
10925 Stonelake Boulevard
Austin, 78759 View map  
3-Star Hotel Rank: 29 of 77
Average review rating: 4.62
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (5) , TripAdvisor (53) , YahooTravel (3)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 16 comments. 
70% wrote positive comments about service
The following words were used in comments with Service:
helpful (2)   hotel (4)   impressed (2)   liked (3)   management (2)   personable (2)   staff (2)   useful (2)    
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1. If you read this Conrad, these people deserve a raise for their excellent customer service.
"The Very Best Hotel In Austin, TX " Read full review on TripAdvisor   3/27/2012 Vote      
2. And even though they were fully booked on my departure date, they provided a late checkout, and when the main cab company in Austin, Yellow Cab, was totally unreachable, the staff found additional services to help guests get around Austin.
"Surviving SXSW easier at Homewood Suites " Read full review on TripAdvisor   3/14/2012 Vote      
3. Claire exceptional service provider.
"staying in austin " Read full review on TripAdvisor   3/2/2012 Vote      
4. Normally, I stay at full service higher end hotels like Marriott Resorts or the Westin but I decided to try to save a few bucks because travelling with young kids and having to go to a restaurant for every meal starts getting expensive.
"Pretty good value, especially when travelling with kids " Read full review on TripAdvisor   7/15/2010 Vote      
5. A food service person is present, and promptly replaces items that are almost gone and cleans the area.
"This place was like a home away from home- only I didn't have to cook or clean! " Read full review on TripAdvisor   5/8/2010 Vote      
6. I was impressed by the level of service here too - not something I had expected.
"Impressive Service " Read full review on TripAdvisor   4/17/2010 Vote      
7. I have stayed at different hotels and no one comes close to your courteous and friendly service you all provide.
"This was a pleasantful and relaxing experience. " Read full review on TripAdvisor   8/2/2009 Vote      
8. The Homewood Suites Arboretum was available and I was very impressed with their level of service.
"Excellent service " Read full review on TripAdvisor   4/17/2009 Vote      
9. To come back to the hotel to a rude and snobbish desk clerk and I did I mention I finally figured out it was the manager after I emailed customer service several times.
"May 12th 2012 Horrible Customer Service " Read full review on TripAdvisor   5/22/2012 Vote      
10. The front desk help could use some training in customer service.
"Average Service- Clean facility " Read full review on TripAdvisor   4/10/2012 Vote      
   
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