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Rank
12th
Out of 287

The Driskill

Average Price: $300  
 
Hotel Class:
604 Brazos Street
Austin, 78701 View map  
4-Star Hotel Rank: 6 of 23
Average review rating: 4.09
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (38) , MyTravelGuide (65) , Travelocity (4) , TripAdvisor (323) , YahooTravel (63)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 40 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
better (2)   desk (10)   generous (3)   hotel (5)   management (42)   need (3)   night (4)   problem (2)   rating (2)   rude (4)   secure (2)   unacceptable (2)   wedding (3)   welcoming (2)    
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1. First of all the General Manager was fabulous.
"I love Josh and Renata at the restaurant!!! Thank you Michelle!!!! " Read full review on TripAdvisor   7/26/2011 Vote      
2. I HAVE NEVER MET A MANAGER AT A RESTAURANT AS FRIENDLY AND PROFESSIONAL AS JOSH.
"I love Josh and Renata at the restaurant!!! Thank you Michelle!!!! " Read full review on TripAdvisor   7/26/2011 Vote      
3. The welcome of the night manager Russell (arrived very late) was as charming as a Texas welcome could be - and then over the next few days everyone seemed to be intune that I was there for business and they were ready to help - from ordering yellow rose corsages, to numerous boxes needing to be shlepped (must use the best bellman ' Innoche' with a permanent smile on his face - and then the front desk managers just got better and better by the minute--the housemaid was just perfect keeping my suite immaculate and even changing the comforter to an all cotton - instead of a fancy bedspread.
"PERFECT CUSTOMER SERVICE - MAKES A STAY PERFECT " Read full review on TripAdvisor   4/6/2011 Vote      
4. The hotel manager was very nice and accommodating however, there is a person who is the head of loss prevention who is obnoxious.
"absolutely not pet friendly---not in the best part of town. " Read full review on TripAdvisor   3/6/2011 Vote      
5. Thankfully I was able to secure a room at the 4 season (Which is AMAZING compared to the Driskell) So we rushed back to the hotel to pack up, called in for the car to be brought around and checked out, only to have to wait for OVER ONE HOUR for the valet to finally bring the car around apparently they had lost the key (at this point we had 2 managers coming outside and trying to calm down my girlfriend who now had less than 40 minutes to get ready and to the wedding over 35mins away).
"Over Promised hype and VERY Disappointed Reality.. " Read full review on TripAdvisor   5/8/2012 Vote      
6. We called and asked for a manager to which he never came.
"Stay Away " Read full review on TripAdvisor   3/28/2012 Vote      
7. At this point I spoke to a manager.
"high expectations for a special occasion, left disappointed " Read full review on TripAdvisor   2/29/2012 Vote      
8. While I am on the phone with the manager to move us to a room within the category we paid for.
"Musty Driskill Inferior Service " Read full review on TripAdvisor   2/19/2012 Vote      
9. This information was passed to the Front Office Manager.
"a potential bad stay rescued " Read full review on TripAdvisor   1/7/2012 Vote      
10. I realized I was charged 368.00 for the first night, I spoke with the manager Michelle who argued that this was the proper rate.
"This is not a 4 star hotel let alone 5 star!!! " Read full review on TripAdvisor   8/27/2011 Vote      
   
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