Embassy Suites Austin, Austin, Service

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OpinionWell
Rank

30th

Out of 287

Embassy Suites Austin	Average Price: $182 Check Rates

Hotel Class:

9505 Stonelake Boulevard

Austin, 78759 View map

3-Star Hotel Rank: 11 of 77
Average review rating: 4.19

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (16) , MyTravelGuide (13) , Travelocity (2) , TripAdvisor (102) , YahooTravel (15)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (9) bar (9) bath (3) bathroom (10) bed (18) bill (2) breakfast (80) charge (3) check in (9) check out (6) closet (2) complimentary (9) deal (4) decor (6) dinner (9) downtown (19) fitness center (2) fitness room (1) food (21) front desk (33) gym (2) highway (4) hot tub (3) hotel (170) housekeeping (5) lake (4) lobby (22) location (36) manager (7) money (5) parking (4) pillow (4) pool (16) price (5) rate (4) recommend (12) restaurant (25) room (120) room service (6) service (24) shower (6) shuttle (6) staff (57) street (7) suite (65) value (8) view (3) walk (6) wireless (3) workout room (3)

Service

Appears in 24 comments.

83% wrote positive comments about service

The following words were used in comments with Service:
clean (2) cocktail (2) customer (2) elevator (2) excellent (2) free (3) friendly (3) good (4) great (3) kid (2) management (3) rating (2) reception (4) shop (2) shuttle (2) staff (3) walking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Thanks for a good night's sleep and superior customer service.

"One of the nicest " Read full review on TripAdvisor 11/14/2011 Vote

2. The service was friendly (especially the bartender at the Manager's reception and the omelet cook), breakfast was good, and the kids liked the swans.

"OK Stay " Read full review on TripAdvisor 10/31/2011 Vote

3. Very convenient, very good service, and quiet except during week-ends.

"Great experience " Read full review on TripAdvisor 7/4/2010 Vote

4. The free breakfast food service is awesome as is the free manager's evening reception.

"Great hospitality and value " Read full review on TripAdvisor 6/29/2010 Vote

5. Hotel deserves excellent ratings all around for service, room, manager's reception, etc..

"Challenge to drive to but worth it " Read full review on Expedia 1/18/2010 Vote

6. The blackened talapia and the blackened rib eye was excellent with prompt and friendly service.

"Convient, Clean and Comfortable " Read full review on TripAdvisor 3/9/2009 Vote

7. Clean, staff & service was great, cooked to order breakfast and expansive choices on inclusive breakfast, also cocktails and appetizers in lobby in the evening.

"Would definitely stay here again! " Read full review on Expedia 4/23/2008 Vote

8. Friendly staff, great service, good value and close proximity to restaurants, shopping and activities.

"Great Place To Stay " Read full review on TripAdvisor 11/13/2007 Vote

9. Other than that, the service and everything was wonderful.

"Nice hotel " Read full review on Expedia 10/26/2007 Vote

10. The service at the front desk, and at the reception and breakfast was top notch.

"Lives up to the Embassy Suites name " Read full review on TripAdvisor 5/3/2012 Vote