5. I confirmed a late check-in the day before, but when I arrived at 11:15 PM on Jan 16, the room (111) hadn't yet been cleaned - beds were obviously not changed, bathroom had towels on the floor, trash in the basket, etc. The kitchenette did not deliver on the website's promise of in-room coffee, there was no iron or ironing board, and the closet had no hangers of any kind in it.