Hotel Mark Twain, San Francisco, Service

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Rank

139th

Out of 493

Hotel Mark Twain	Average Price: $146 Check Rates

Hotel Class:

345 Taylor Street

San Francisco, 94102 View map

3-Star Hotel Rank: 63 of 110
Average review rating: 3.26

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (71) , TripAdvisor (159) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (8) bar (23) bargain (3) bath (8) bathroom (42) bed (20) bill (4) breakfast (35) charge (9) check in (10) check out (3) checkout (3) closet (8) complimentary (5) concierge (3) cost (15) deal (12) dinner (4) discount (4) downtown (15) food (18) front desk (27) hotel (384) housekeeping (3) lobby (21) location (104) maid service (3) manager (6) money (18) neighborhood (14) parking (26) pillow (3) price (60) rate (12) recommend (26) refund (5) restaurant (44) room (257) service (43) shower (19) staff (102) street (78) towel (8) valet (5) valet parking (11) value (17) view (15) walk (48) walk in (6) wireless (13)

Service

Appears in 43 comments.

71% wrote positive comments about service

The following words were used in comments with Service:
better (3) change (2) clean (2) customer (4) excellent (3) friendly (3) good (11) great (9) helpful (3) hotel (11) location (4) management (7) offers (6) positive (2) price (2) rating (5) reasonable (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. To start with the positives, we received good check in service by friendly staff.

"Mixed feelings about the Mark Twain " Read full review on TripAdvisor 3/22/2012 Vote

2. Front desk service is great, friendly, and helpful.

"Good value and service " Read full review on TripAdvisor 10/12/2011 Vote

3. Terrific reception service.

"Friendly reception, old but clean hotel " Read full review on TripAdvisor 9/5/2011 Vote

4. This hotel was a good value for the money, but the best part was the customer service.

"outstanding service " Read full review on TripAdvisor 8/17/2011 Vote

5. In an age where good customer service is hard to find, this place shines, with the main reason for this probably being Kemal, the front office supervisor.

"outstanding service " Read full review on TripAdvisor 8/17/2011 Vote

6. Spotlessly clean with great service.

"Clean, Comfortable, Reasonable " Read full review on TripAdvisor 10/25/2010 Vote

7. Excellent service and close to market street as well as transportation stops.

"H. Mark Twain, SF, Cl " Read full review on TripAdvisor 10/12/2010 Vote

8. This hotel has potential and would be greatly improved with a change of management, specifically management with some concept of offering a good service.

"Expect an argument about something " Read full review on TripAdvisor 9/28/2010 Vote

9. Most staff were helpful enough, but they appear to be prevented from offering a good service to their customers by hotel management.

"Expect an argument about something " Read full review on TripAdvisor 9/28/2010 Vote

10. This hotel has potential and would be greatly improved with a change of management, specifically management with some concept of offering a good service.

"Expect an argument about something " Read full review on TripAdvisor 9/28/2010 Vote