Mandarin Oriental San Francisco, San Francisco, Front Desk

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Rank

68th

Out of 493

Mandarin Oriental San Francisco	Average Price: $453 Check Rates

Hotel Class:

222 Sansome Street

San Francisco, 94104 View map

5-Star Hotel Rank: 5 of 7
Average review rating: 4.55

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (5) , Travelocity (1) , TripAdvisor (314) , YahooTravel (25)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (25) bar (44) bath (15) bathroom (74) bathtub (9) bed (50) breakfast (43) check in (31) check out (8) closet (7) complimentary (11) concierge (38) cost (11) deal (10) decor (23) dinner (17) downtown (15) fee (7) food (30) front desk (32) gym (15) hotel (386) housekeeping (8) lobby (58) location (90) lunch (8) manager (9) money (16) parking (16) pillow (7) pool (13) price (20) rate (12) recommend (31) restaurant (50) room (456) room service (46) service (150) shower (34) spa (13) staff (127) street (15) suite (33) towel (10) tub (15) valet (8) value (7) view (293) walk (50) wireless (8)

Front desk

Appears in 32 comments.

50% wrote positive comments about front desk

The following words were used in comments with Front desk:
correct (2) desk (32) efficient (2) friendly (3) great (3) hotel (6) lobby (3) nice (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff were very nice and I was greeted by name occasionally.

"Very nice stay " Read full review on TripAdvisor 1/1/2012 Vote

2. Clearly there is none in the building overnight and frankly in a hotel of this reported caliber I expect a lot more and a better response from the front desk.

"At best, average " Read full review on TripAdvisor 9/26/2011 Vote

3. Front desk is efficient and friendly.

"Service is nice, but rooms are a little out of touch " Read full review on TripAdvisor 3/24/2011 Vote

4. We also took advantage of borrowing iPhone chargers and nice umbrellas from front desk.

"Excellent " Read full review on TripAdvisor 3/20/2010 Vote

5. Excellent front desk and nice hotel.

"Awesome best service - however it is expensive " Read full review on TripAdvisor 2/17/2010 Vote

6. I say through out my 3 day stay, I didn't find the front desk to be that friendly like other 5 star hotels, but the room made up for the lack of good customer service.

"Nice View But Poor Customer Service. " Read full review on TripAdvisor 5/23/2009 Vote

7. Or you could book a standard room and ask for a free upgrade, maybe slip the front desk staff a $20 bill, and see what happens.

"The best views in the Bay Area. " Read full review on TripAdvisor 1/3/2009 Vote

8. The front door staff were welcoming, the front desk staff were very friendly, competent, and gracious (I liked that they asked what time turn down service should be scheduled), and the concierges were very pleasant and helpful.

"Wonderful Stay " Read full review on TripAdvisor 9/22/2008 Vote

9. At rainy check out the front desk kindly assisted with transport.

"Quiet pretty rooms with city views " Read full review on TripAdvisor 3/2/2012 Vote

10. I was all sweaty at the front desk asking them to check the room # of my card key.

"My #1 hotel in San Francisco " Read full review on TripAdvisor 1/31/2012 Vote