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Out of 9

Four Seasons Resort Lana'i, The Lodge at Koele

Average Daily Rate: NA  
 
Hotel Class:
1 Keomoku Highway
Lanai City, 00000 View map  
4-Star Hotel Rank: 1 of 2
Average review rating: 4.75
OpinionWell Value Index: NA
Traveler reviews analyzed: TripAdvisor (236)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 12 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
cares (2)   friendly (2)   management (13)   personable (2)   resort (2)    
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1. A very professional manager promptly took the check and took care of it.
"Beautiful, Calm, Relaxing and Unique Resort! " Read full review on TripAdvisor   3/14/2012 Vote      
2. We met Tom the manager of the two resorts while there, he was very friendly and we had a nice discussion with him.
"Once again a wonderful stay " Read full review on TripAdvisor   2/28/2012 Vote      
3. A special thanks to Shane, young manager in training from Kentucky, who took care of our needs at Xmas buffet and gave us helpful tips onn where to go off-roading with the jeep we rented.
"Koele / Manele Bay Outstanding Location & Service " Read full review on TripAdvisor   1/22/2012 Vote      
4. The manager comes out and like she's doing us a huge favor announces she's comping the breakfast check.
"Beautiful hotel, servce nowhere near up to par " Read full review on TripAdvisor   1/15/2012 Vote      
5. I am afraid to say that the service was largely poor, save for some decent overseas managers.
"Not the four seasons standard - but lovely place to chill out " Read full review on TripAdvisor   1/25/2008 Vote      
6. The restaurant manager, Jessie, was a true quality person in every way, even when we ran into her on her day off - still smiling, friendly and cordial as ever.
"Loved the Lodge! " Read full review on TripAdvisor   6/4/2007 Vote      
7. I got up and found what appeared to be a manager who was standing idly around by the hostess stand.
"Beautiful hotel, servce nowhere near up to par " Read full review on TripAdvisor   1/15/2012 Vote      
8. We had to show the bill to a manager who finally showed up.
"Beautiful hotel, servce nowhere near up to par " Read full review on TripAdvisor   1/15/2012 Vote      
9. The manager came over to pour our wine once, still ignoring all the other tables.
"Beautiful hotel, servce nowhere near up to par " Read full review on TripAdvisor   1/15/2012 Vote      
10. We were immediately greeted with cool towels, bottled water and personal greetings by the Resort Manager, Todd Yamaoka and the Assistant Manager, Edith Mirafuentes.
"Definitely a Wow factor hotel!!! " Read full review on TripAdvisor   8/23/2011 Vote      
   
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