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Four Seasons Resort Lana'i, The Lodge at Koele

Average Daily Rate: NA  
 
Hotel Class:
1 Keomoku Highway
Lanai City, 00000 View map  
4-Star Hotel Rank: 1 of 2
Average review rating: 4.75
OpinionWell Value Index: NA
Traveler reviews analyzed: TripAdvisor (236)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 25 comments. 
42% wrote positive comments about front desk
The following words were used in comments with Front desk:
free (2)   helpful (4)   hotel (5)   liked (2)   need (2)   problem (3)    
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1. When I told the front desk staff she acted like I was annoying her and said - oh sorry.
"Good - But Not as Good as other Four Seasons " Read full review on TripAdvisor   1/19/2012 Vote      
2. We don't golf, but we made use of the free clubs from the front desk to try out the putting range on the grounds (lots of fun even for us amateurs), and also tried lawn croquet.
"Exclusive, serene honeymoon getaway " Read full review on TripAdvisor   10/18/2011 Vote      
3. The bellmen, concierge and front desk staff were all amazing.
"Resort amazing, restaurant a huge disappointment " Read full review on TripAdvisor   7/12/2011 Vote      
4. ) The front desks at both properties were uber-friendly and helpful.
"Unique, tranquil and relaxing stay " Read full review on TripAdvisor   6/7/2008 Vote      
5. Only two things bugged us: we had to call the front desk and have them get engineering to turn off the heating and AC - it could not be done in the room - and it was difficult to change the channels on the TV (a common hotel problem).
"Old-world elegance in the cool highlands of Lanai " Read full review on TripAdvisor   4/20/2012 Vote      
6. We went to the front desk and the staff there said nothing was noted on our account - but they quickly accommodated us.
"Once again a wonderful stay " Read full review on TripAdvisor   2/28/2012 Vote      
7. In general, the staff is eager to please, but as others have mentioned, some of the front desk workers aren't up to the high standard of the hotel.
"Exceptional, again " Read full review on TripAdvisor   2/15/2012 Vote      
8. There was one lady at the front desk, and she was on the phone.
"Quiet and relaxing vacation for couples " Read full review on TripAdvisor   2/1/2012 Vote      
9. We asked the front desk if we could change rooms, and they moved us to a Koele Deluxe room.
"Quiet and relaxing vacation for couples " Read full review on TripAdvisor   2/1/2012 Vote      
10. If there is one aspect of this hotel that we had to pick on, it was the front desk and the concierge.
"Quiet and relaxing vacation for couples " Read full review on TripAdvisor   2/1/2012 Vote      
   
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