Four Seasons Resort Hualalai at Historic Ka'upulehu, Kailua-Kona, Front Desk

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Four Seasons Resort Hualalai at Historic Ka'upulehu	Average Price: $900 Check Rates

Hotel Class:

72-100 Ka'upulehu Drive

Kailua-Kona, View map

5-Star Hotel Rank: 1 of 1
Average review rating: 4.46

OpinionWell Value Index: 2

Traveler reviews analyzed: TripAdvisor (555)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (53) balcony (15) bar (56) bath (20) bathroom (38) beach (384) bed (52) bill (17) breakfast (104) cabana (33) charge (27) check in (33) check out (18) complimentary (26) concierge (49) cost (45) dinner (121) fee (16) food (214) front desk (23) gym (41) hotel (381) housekeeping (38) landscape (29) lobby (32) location (83) lunch (53) manager (23) massage (36) money (25) ocean (186) parking (18) pool (486) price (72) rate (17) recommend (54) restaurant (191) room (607) room service (23) service (335) shower (122) spa (113) staff (267) steam (13) suite (69) towel (49) valet (31) value (20) view (170) walk (49)

Front desk

Appears in 23 comments.

71% wrote positive comments about front desk

The following words were used in comments with Front desk:
best (3) cares (3) complain (2) concierge (3) desk (24) enjoy (3) free (3) helpful (3) housekeeping (2) lobby (3) new (3) night (7) pool (4) refreshing (2) relax (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk and concierge are wonderful, helpful and take care of anything.

"WOW - Four Seasons Service Defined! " Read full review on TripAdvisor 1/14/2012 Vote

2. I'd also like to thank Beth who cares for and lead Hualalai's peerless athletic team, Sebastian, a fantastic front desk Manager, Carlos-the best massage therapist (and I've had many good massages but he is the best), Rita who keeps me afloat with her smile and aloha, and Nick, the Italian chef of the Beachtree Grill (from Restaurant 57 in New York who makes sure every meal is delicious).

"Best beach resort in the world for couples and families! " Read full review on TripAdvisor 7/27/2011 Vote

3. Although there was a minor hiccup at the beginning of our stay ( we requested for quiet rooms to recoup from the flu but we were put next to the kids' pool area and then an amphitheater of sorts where they had two nights of loud parties and music), Kim and Jeff the front desk managers took care of us and tried their best to make amends.

"Perfect Paradise! " Read full review on TripAdvisor 3/22/2010 Vote

4. You can't call the front desk and complain about the guest on the second floor opening the balcony doors to enjoy the midnight breeze, watch the sunrise( 0530am), talk on cell phone and etc , can you.

"Beautiful,but Noisy and Expensive!! " Read full review on TripAdvisor 9/11/2009 Vote

5. The front desk staff were incredibly pleasant to deal with and very helpful.

"Disregard the negative reviews about construction from uptight people " Read full review on TripAdvisor 6/27/2009 Vote

6. Welcome staff (front door/valet and front desk were friendly).

"Good Trip " Read full review on TripAdvisor 1/9/2009 Vote

7. They gathered our belongings and moved them to the new room while we were at the pool and then gave me a call on my mobile phone to let us know to stop by the front desk to pick up our new keys.

"Absolutely the best resort we have ever enjoyed! " Read full review on TripAdvisor 2/13/2008 Vote

8. After a long day of travel, arriving late in the evening,we were greeted by name at the front door,(resort driver had let front desk know), drinks and snacks greeted us in the lobby and our check -in, including wonderful upgrade, all occured as we relaxed in the lobby's beautiful foyer.

"Four Seasons-they truly understand service ! " Read full review on TripAdvisor 4/29/2012 Vote

9. The person at the front desk removed one of the nights and I checked out.

"Do your homework " Read full review on TripAdvisor 11/18/2011 Vote

10. Nope, I get home and look at my American Express online and notice someone just charged me $700 for the free night after I all ready settled the bill at the front desk.

"Do your homework " Read full review on TripAdvisor 11/18/2011 Vote