Penguin Hotel, Miami Beach, Manager

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OpinionWell
Rank

96th

Out of 468

Penguin Hotel	Average Price: $189 Check Rates

Hotel Class:

1418 Ocean Drive

Miami Beach, 33139 View map

3-Star Hotel Rank: 15 of 35
Average review rating: 3.11

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (54) , MyTravelGuide (4) , TripAdvisor (96)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 23 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
helpful (2) hotel (6) management (25) need (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The manager on duty, Kervin, went out of his way to make sure we had a great vacation.

"Pleasant Atmosphere " Read full review on TripAdvisor 7/10/2010 Vote

2. O-tel called me back, still insisting that they were not aware of a any deposit, and asked me to hand my phone to the hotel manager.

"Beware- $200 Deposit!!!! " Read full review on TripAdvisor 3/4/2010 Vote

3. So at the end i had to wait till next day and speak with the Front Desk Manager.

"Training ......when i comes customers services........ " Read full review on TripAdvisor 12/2/2009 Vote

4. They never moved us, and every time I asked to speak to a manager, 'he was not there.

"Don't go there~ there are plenty of other hotels on the strip " Read full review on TripAdvisor 10/14/2009 Vote

5. ' Finally on the last day I called for extended check out and the manager happened to pick up.

"Don't go there~ there are plenty of other hotels on the strip " Read full review on TripAdvisor 10/14/2009 Vote

6. I told her I needed to speak to the manager and then she admitted that she didn't know how to move reservations.

"I would never stay here again!! " Read full review on TripAdvisor 10/12/2009 Vote

7. After reporting the missing bags to the housekeeping manager, he gave my boyfriend a pair of gloves to go look in the garbage for the bags because he claimed they were mistaken as garbage and it was our fault.

"We were robbed!!! " Read full review on TripAdvisor 7/14/2009 Vote

8. She wanted no help in accomodating us, allowing us to speak to a manager, or anything.

"R~U~D~E " Read full review on TripAdvisor 7/2/2009 Vote

9. Almost in tears, we all begged to speak to a manager which she consistently denied, claiming that she's too busy.

"Absolutely TERRIBLE " Read full review on TripAdvisor 7/2/2009 Vote

10. The hotel made a mistake with our reservation which we had proof of and would not help us find another hotel nor would they let us speak to a manager.

"Absolutely TERRIBLE " Read full review on TripAdvisor 7/2/2009 Vote