Penguin Hotel, Miami Beach, Front Desk

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OpinionWell
Rank

96th

Out of 468

Penguin Hotel	Average Price: $189 Check Rates

Hotel Class:

1418 Ocean Drive

Miami Beach, 33139 View map

3-Star Hotel Rank: 15 of 35
Average review rating: 3.11

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (54) , MyTravelGuide (4) , TripAdvisor (96)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 66 comments.

33% wrote positive comments about front desk

The following words were used in comments with Front desk:
bad (3) clerk (17) complain (3) customer (4) desk (68) friendly (3) helpful (7) hotel (11) liked (4) lobby (5) luggage (3) management (6) night (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I pulled out my hotel confirmation/voucher (which was paid in full) and asked the front desk clerk to review it with me, specifically looking for ANY verbiage that looked like, sounded like, 'DEPOSIT' or $200.00.

"Beware- $200 Deposit!!!! " Read full review on TripAdvisor 3/4/2010 Vote

2. The front desk was far from helpful and have a poor concept of time when asked when the room will be available.

"Fantastic location in South Beach " Read full review on TripAdvisor 1/14/2010 Vote

3. We found the Front Desk staff to be friendly and helpful.

"Better than we expected in many ways! " Read full review on TripAdvisor 1/14/2010 Vote

4. Upon check-in, pur luggage had been delayed and the front desk clerk made us feel so much better; she basically took care of everything for us.

"Superb location, excellent service " Read full review on TripAdvisor 9/27/2009 Vote

5. We were here for 2 nights, front desk was very helpful.

"Nice location - Nice resturaunt " Read full review on Expedia 4/28/2009 Vote

6. The ladies at the front desk were very very nice and helpful with everything.

"Worth it for the location and price " Read full review on TripAdvisor 3/25/2009 Vote

7. Gestapo-like front desk staff.

"Perfect location but with Gestapo-like Front Desk Staff " Read full review on TripAdvisor 10/14/2008 Vote

8. The Front Desk Clerk tried to help by finding me another room at another, more costly, hotel.

"Ugh! " Read full review on TripAdvisor 3/4/2008 Vote

9. The wait staff and the front desk staff were very helpful and friendly.

"great experience " Read full review on TripAdvisor 3/2/2008 Vote

10. Most of the staff is very good, only one of the front desk people has not the best attitude.

"Great value for the price " Read full review on TripAdvisor 8/14/2007 Vote