Aston Aloha Beach Hotel formerly ResortQuest, Kapaa, Front Desk

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OpinionWell
Rank

8th

Out of 41

Aston Aloha Beach Hotel formerly ResortQuest	Average Price: $126 Check Rates

Hotel Class:

3-5920 Kuhio Highway

Kapaa, 96746 View map

2-Star Hotel Rank: 3 of 7
Average review rating: 3.49

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (64) , MyTravelGuide (111) , Travelocity (17) , TripAdvisor (287) , YahooTravel (23)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (18) balcony (16) bar (36) bath (14) bathroom (29) beach (232) bed (61) breakfast (42) charge (19) check in (7) check out (7) check-out (4) cost (11) deal (28) decor (5) dinner (16) fee (20) food (46) front desk (32) hot tub (24) hotel (437) housekeeping (11) landscape (9) laundry (7) lobby (68) location (163) lunch (5) money (19) ocean (95) parking (20) patio (9) pillow (21) pool (123) price (69) rate (19) recommend (27) restaurant (93) room (391) service (45) sheets (8) shower (35) spa (10) staff (134) suite (12) towel (26) tub (10) value (17) view (97) walk (31) wireless (15)

Front desk

Appears in 32 comments.

77% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (3) charged (4) coffee (2) desk (32) friendly (3) helpful (4) liked (4) lobby (3) new (2) nice (2) night (2) problem (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Some how they knew we were here on our Honeymoon and upgraded us to a Suite complimentary:)The Front Desk Staff is amazing.

"Come See For Yourself " Read full review on TripAdvisor 3/2/2012 Vote

2. The front desk people were always helpful and took care of the problems promptly.

"Great Location and Management is trying......... " Read full review on TripAdvisor 6/15/2011 Vote

3. I found the front desk very friendly and helpful.

"Best resort stay I ever had! " Read full review on TripAdvisor 4/28/2011 Vote

4. The front desk will lend you beach towels, which is great -- you can exchange your wet towel for a fresh one as needed.

"Perfect location! " Read full review on TripAdvisor 1/21/2011 Vote

5. The front desk service was very friendly but the concierge was somewhat curt.

"Nice Rooms - Dated Property " Read full review on TripAdvisor 5/22/2010 Vote

6. From the moment I checked in, Cina at the front desk made me feel like a VIP.

"The friendliest place I've stayed on Kaua'i " Read full review on TripAdvisor 11/11/2009 Vote

7. Anyway, on my last night, I talked with Cina at the front desk and much to my amazement, she called me by my first name.

"The friendliest place I've stayed on Kaua'i " Read full review on TripAdvisor 11/11/2009 Vote

8. The hotel service was great, starting with the front desk.

"This hotel was great!! " Read full review on Expedia 2/8/2009 Vote

9. The front desk person: nice.

"Do not stay here, unless you like GROSS and ICKY ! Rooms not secure! " Read full review on TripAdvisor 5/27/2008 Vote

10. The lobby area was ok and the front desk staff were fairly helpful but that was about it.

"Terrible! " Read full review on TripAdvisor 8/21/2007 Vote