Best Western Landmark, Metairie, Staff

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Rank

8th

Out of 23

Best Western Landmark	Average Price: $102 Check Rates

Hotel Class:

2601 Severn Avenue

Metairie, 70002 View map

2-Star Hotel Rank: 5 of 14
Average review rating: 3.1

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (22) , MyTravelGuide (1) , TripAdvisor (12)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Staff

Appears in 10 comments.

100% wrote positive comments about staff

The following words were used in comments with Staff:
clean (2) helpful (3) jazz (2) nice (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Helpful staff - when we were there for Jazz Fest the hotel was full - they had 2 elevators but only 1 worked, it seemed that the Monday after Jazz Fest the engineers must have come in so when it was only half full they both worked.

"Seen Better Days " Read full review on TripAdvisor 5/7/2010 Vote

2. The staff is very courteous & helpful.

"A very nice place to stay " Read full review on TripAdvisor 2/7/2010 Vote

3. Staff has been accommodating and helpful.

"It's a great choice for me. " Read full review on TripAdvisor 6/21/2009 Vote

4. The lobby was clean and the staff were very nice to me upon my arrival so I started to feel a little better.

"Ok, I guess.. " Read full review on TripAdvisor 11/30/2008 Vote

5. The staff was decent until I came down for breakfast in the morning.

"Not impressed: staff needs training, lobby needs overhauling " Read full review on Expedia 5/27/2008 Vote

6. The front desk staff was 'Ok' at best , the room was old and dirty and the air conditioning was hot and cold the entire time.

"Pass On this One! " Read full review on TripAdvisor 8/8/2009 Vote

7. Don't expect great or good customer service the counter people were terrible (one lady was nice) and the maid service was awful, the tub was not cleaned they were too lazy to put stuff where it belong and when they came to service our room in the morning the staff looked cracked out and couldn't speak English I got toilet paper instead of toothpaste.

"Good Comfort HORRIBLE SERVICE " Read full review on Expedia 6/30/2009 Vote

8. The Grotto Cafe staff (servers and cooks alike) have all been very prompt and friendly with services.

"It's a great choice for me. " Read full review on TripAdvisor 6/21/2009 Vote

9. The cafe staff was very cheerful and gracious towards me as well.

"Ok, I guess.. " Read full review on TripAdvisor 11/30/2008 Vote

10. The staff member in charge of breakfast informed me that none of the rooms came with breakfast and that I would have to pay some $8.00 for a meager "continental style" b'fast.

"Not impressed: staff needs training, lobby needs overhauling " Read full review on Expedia 5/27/2008 Vote