Desmond Hotel and Conference Center, Albany, Front Desk

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Rank

6th

Out of 62

Desmond Hotel and Conference Center	Average Price: $177 Check Rates

Hotel Class:

660 Albany-Shaker Road

Albany, 12211 View map

3-Star Hotel Rank: 3 of 11
Average review rating: 3.95

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (21) , MyTravelGuide (1) , TripAdvisor (100) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (5) balcony (6) bar (11) bathroom (8) bed (20) bill (2) breakfast (12) check in (3) concierge (4) cost (9) decor (10) dinner (15) downtown (4) fitness center (2) food (49) front desk (15) highway (7) hot tub (9) hotel (128) housekeeping (3) interstate (2) lobby (9) location (18) lunch (3) manager (10) money (2) parking (5) pillow (3) pool (24) price (10) rate (5) recommend (12) restaurant (43) room (136) room service (7) service (39) sheets (2) shower (13) shuttle (3) staff (64) suite (1) to park (1) towel (1) tub (2) valet (1) value (4) view (3) walk (7) weight (1) wireless (4)

Front desk

Appears in 15 comments.

62% wrote positive comments about front desk

The following words were used in comments with Front desk:
efficient (2) guest (2) hotel (2) informative (2) management (2) need (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. As Front Desk Management their attitude and professionalism made it wonderful to work with.

"I LOVE THE DESMOND AND THE STAFF " Read full review on TripAdvisor 12/17/2011 Vote

2. Front desk service was excellent.

"All You Need In One Place " Read full review on TripAdvisor 10/26/2011 Vote

3. Front Desk - Efficient when things go well but not fully capable of handling issues in a guest focussed manner.

"A couple of bad apples can ruin the experience " Read full review on TripAdvisor 9/24/2011 Vote

4. The decor is elegant and inviting, the front desk is courteous and efficient, and the hotel is spotless.

"Still a great place " Read full review on TripAdvisor 8/8/2011 Vote

5. The front desk staff would greatly benefit from more training in customer service and how to treat their guests with respect.

"Very nice with a couple of exceptions " Read full review on TripAdvisor 7/13/2011 Vote

6. I will say that the front desk manager when we checked was nice and did not charge us for the room.

Read full review 5/25/2008 Vote

7. We called the front desk and thay said no one could help us until 6:00am.

Read full review 5/25/2008 Vote

8. When I checked in I had to request the front desk change my room twice.

"Betsy Ross Would Have Liked It. " Read full review on TripAdvisor 5/9/2012 Vote

9. Plenty of pool towels and I also asked for a robe at the front desk.

"Loved the courtyard " Read full review on TripAdvisor 3/12/2012 Vote

10. I told them at the front desk.

"A couple of bad apples can ruin the experience " Read full review on TripAdvisor 9/24/2011 Vote