Reno Hilton, Reno, Front Desk

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Rank

6th

Out of 158

Reno Hilton	Average Daily Rate: NA Check Rates

Hotel Class:

2500 East 2nd Street

Reno, 89595 View map

4-Star Hotel Rank: 2 of 5
Average review rating: 3.77

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (180) , MyTravelGuide (635) , YahooTravel (64)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 11 comments.

33% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (3) hotel (3) location (2)

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1. The front desk staff was very friendly, and allowed me, without hesitation, to check in a little earlier (1pm), as oppose to the standard 3pm check in.

"Another High Quality Stay " Read full review on Expedia 9/23/2009 Vote

2. travel824's SummaryDate of Stay: October 2008Traveled with: Family (extended)Visit was for: OtherAge group: 50-64Member since: October 13, 2008My ratings for this hotel are: Value Rooms Location Cleanliness Check in / front desk Service Business service Would I recommend this hotel to my best friend?no way.

"Extremely disappointed " Read full review on YahooTravel 10/15/2008 Vote

3. Unfortuately, the desk clerk gave us a Suite II room (which is smaller) and after 30-45 minutes (not kidding) on hold with the front desk, they sent someone up with a new room key.

"Nice hotel for Reno " Read full review on Expedia 7/23/2009 Vote

4. The next day I had to fight with the front desk (again) to be moved to the type of room I had reserved.

"Don't waste your time here " Read full review on YahooTravel 2/2/2009 Vote

5. I arrived at this hotel's front desk with a copy of my online reservation which was made at their own web site.

"avoid this hotel the Grand Sierra Reno " Read full review on YahooTravel 11/20/2007 Vote

6. However, there were 2 elevators working for half of the floors on the weekend of our stay, the front desk laughed about it when we asked why, apparently they do maintenance through Saturday and painted the elevators on a Saturday, with many guests and several weddings the waits were long and it took up to 30 minutes to get on an elevator to your room.

"Hope you have a lot of time.... " Read full review on YahooTravel 6/14/2007 Vote

7. When we arrive there, the lady at the front desk told us to come back at 4:45pm because our room was NOT ready yet.

"Do NOT stay at the Grand Sierra (aka Hilton) " Read full review on YahooTravel 5/8/2007 Vote

8. The front desk staff was kind of snooty when we checked in.

"Grand Sierra " Read full review on Expedia 9/18/2010 Vote

9. The people at the front desk were not friendly at all.

"Great deal; great room " Read full review on Expedia 11/14/2009 Vote

10. I needed to go to an urgent care clinic while I was there - no help from the front desk on locating one.

"Don't stay here! " Read full review on YahooTravel 10/14/2008 Vote