1. We requested extra pillows and an iron when we arrived and got them straight away, then we had a problem with one of the sinks and someone came to fix it straight away, the breakfast is basic but adequate, the pool was cleaned everyday and always had somewhere to sit, on our last day we had a problem with the safe and a guy came straight up to fix it and it was 6am!yes it is a bit tired looking but in a great location with lots of eateries within a couple of minutes walk, but it really is a great hotel and all the staff are really friendly from the manager on the desk to the chambermaids who did clean the room everyday and left us lots of clean towels too.