9. For example, I asked the concierge to take down my bags on the last day, stayed in the room for an hour waiting, ran the desk three times to no avail, went down to investigate, was kept waiting another half an hour at the desk, while they found someone to bring them down, went for a time pressured lunch, and came to collect them before leaving only to discover that they had not been taken down so a further 20 minutes was spent waiting while it was discovered where my bags were.