Residence Inn By Marriott Coconut Grove, Coconut Grove, Manager

OpinionWell's Blog

Home » United States » Florida » Coconut Grove Hotels » Residence Inn By Marriott Coconut Grove

OpinionWell
Rank

3rd

Out of 8

Residence Inn By Marriott Coconut Grove	Average Daily Rate: NA Check Rates

Hotel Class:

2835 Tigertail Avenue

Coconut Grove, 33133 View map

3-Star Hotel Rank: 1 of 2
Average review rating: 4.11

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (15) , Travelocity (2) , TripAdvisor (81)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (2) balcony (4) bar (5) bath (4) bathroom (18) beach (18) bed (10) bill (3) breakfast (70) charge (4) check in (5) closet (6) complimentary (5) cost (4) deal (3) decor (2) dinner (7) discount (2) downtown (6) exterior (3) fee (5) food (14) front desk (26) gym (3) hotel (134) housekeeping (5) laundry (4) lobby (6) location (57) manager (15) neighborhood (2) parking (41) pillow (3) pool (31) price (13) rate (10) recommend (14) restaurant (29) room (140) service (18) sheets (4) shower (12) staff (60) street (8) suite (30) towel (14) tub (4) value (8) walk (27) wireless (8)

Manager

Appears in 15 comments.

75% wrote positive comments about manager

The following words were used in comments with Manager:
generous (4) guest (2) management (16) night (4) rude (2) staff (4) suggestion (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The breakfast buffet (free) looked really good, but the manager was really, really rude to me about the waffle iron.

"okay hotel " Read full review on TripAdvisor 10/18/2011 Vote

2. The general manager Sam Kelly does a fabulous job of running this hotel.

"Wonderful service, clean hotel, fabulous stay! " Read full review on TripAdvisor 10/13/2011 Vote

3. The general manager Sam does a superb job and we will def go back.

"Friendly Staff and Clean Hotel " Read full review on TripAdvisor 10/11/2011 Vote

4. My wife spoke to the manager (Sam) about this and he admitted it was his fault, that he should not have scheduled both pool fixes simultaneously.

"Pretty nice hotel, but poor manager experience " Read full review on TripAdvisor 4/10/2012 Vote

5. The breakfast was amazing and the manager stopped by every table to check on each guest.

"Excellent service and location " Read full review on TripAdvisor 2/14/2012 Vote

6. It seems, at times, only the managers were interested in the welfare of the customers, while the employees were not so much, particularly the front desk.

"Stay Again, even with notable annoyances. " Read full review on TripAdvisor 2/10/2012 Vote

7. I think it is remarkable that all the staff are friendly and polite from housekeeping, grounds, front desk staff to the General Manager.

"Wonderful service, clean hotel, fabulous stay! " Read full review on TripAdvisor 10/13/2011 Vote

8. After a few nights of this, I spoke to one of the managers at breakfast and she was very polite, apologetic, and professional, and even sent a bag of goodies to our room, which was kind of her, and that night the front desk staff did go to kick out people after 10 pm.

"Needs soundproofing! " Read full review on TripAdvisor 10/3/2011 Vote

9. Manager at breakfast knows the tv's dont work, and when I suggested that some guests might be offended by fox news blaring at breakfast he said the national marriott chain insists on it- and then asked me if I thought msnbc was any less Partisan, as if that was the theme of my suggestion.

"Overall yuck. No way this hotel meets the chain standards " Read full review on TripAdvisor 2/19/2011 Vote

10. Manager at check-out (who to his credit asked about quality of my stay) reports this is chain-wide, but not sure of that.

"Adequate, but nothing more " Read full review on TripAdvisor 11/14/2009 Vote