Omni Colonnade Hotel, Coral Gables, Front Desk

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Rank

1st

Out of 11

Omni Colonnade Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

180 Aragon Avenue

Coral Gables, 33134 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 4.13

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , TripAdvisor (86)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 14 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (2) helpful (2) nice (2)

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1. The hotel was nice enough and Daniel at the front desk was great.

"I have a problem with Westin " Read full review on TripAdvisor 8/6/2009 Vote

2. At the front desk the experience improved even more, our room was upgraded to a loft suite-which is very nice for the $$$.

"Great Staff, Hotel, Area, Etc. " Read full review on TripAdvisor 4/30/2008 Vote

3. The front desk staff was attentive and helpful.

"Beautiful Hotel " Read full review on TripAdvisor 2/12/2008 Vote

4. PROS: Friendly front desk staff and bellhop, Comfortable beds, cleanliness, flat screen TV, closeness to restaurants and shopping, centrally located between airport and cruise ships, availability of taxicabs.

"More like a three star hotel (not quite a four star) " Read full review on TripAdvisor 1/22/2008 Vote

5. In general, the front desk staff and housekeeping were excellent.

"Not a Great Stay - Management Redeemed Itslef " Read full review on TripAdvisor 11/3/2007 Vote

6. We asked the lady at the front desk of a places to eat within walking distance.

"Westin service disappointing " Read full review on TripAdvisor 7/1/2007 Vote

7. When I approached the Front Desk on September 12th, at about 1:30 p.m. in the afternoon, there were two gentlemen at the front desk.

"75% Good - 25% Not so Good " Read full review on TripAdvisor 9/15/2009 Vote

8. I called the front desk, they apologized and they moved me to another room.

"quite unpleasant stay " Read full review on TripAdvisor 3/23/2009 Vote

9. I immediatialy called the front desk and they moved me to another room.

"Terrible Experience " Read full review on TripAdvisor 2/6/2009 Vote

10. It was on the SPG floor but I was disappointed because I was upgraded to a suite nor was I asked at the front desk.

"SPG Platinum member review " Read full review on TripAdvisor 1/24/2009 Vote