Hawaii Naniloa Hotel, Hilo, Front Desk

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Rank

4th

Out of 43

Hawaii Naniloa Hotel	Average Price: $102 Check Rates

Hotel Class:

93 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 2 of 3
Average review rating: 2.66

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (51) , MyTravelGuide (13) , TripAdvisor (145) , YahooTravel (34)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (9) balcony (14) bar (6) bath (7) bathroom (43) bathtub (4) beach (9) bed (40) breakfast (32) cable (3) check in (14) check out (4) closet (3) cost (5) deal (5) decor (10) dinner (6) discount (3) downtown (7) exterior (7) food (7) front desk (28) hotel (273) housekeeping (5) lobby (27) location (33) maid (4) manager (5) money (15) ocean (41) parking (21) pillow (4) pool (37) price (25) rate (18) recommend (13) restaurant (30) room (380) service (22) sheets (8) shower (13) shuttle (3) spa (5) staff (41) towel (8) tub (7) value (8) view (89) walk (8) wireless (3)

Front desk

Appears in 28 comments.

63% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (5) helpful (3) hotel (2) liked (3) rude (2) service (3) staff (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Dale at the front desk is extremely helpful, and all the staff I have encountered had the aloha spirit.

"nowhere near as bad as some have said " Read full review on TripAdvisor 5/19/2012 Vote

2. The Front Desk staff was friendly enough.

"Definitely not worth the $ " Read full review on TripAdvisor 5/12/2012 Vote

3. Front desk staff were friendly & efficient.

"A shadow of its former self! " Read full review on TripAdvisor 3/17/2012 Vote

4. Check in was fast and the front desk staff was courteous and helped to make the check in as speedy as possible.

"Served its purpose " Read full review on TripAdvisor 6/28/2011 Vote

5. It was recommended by the front desk and had a good selection of different items.

"Nice Hotel for Hilo - There are no "Resorts" in Hilo " Read full review on TripAdvisor 9/12/2009 Vote

6. The front desk staff was very friendly.

"Very impressed " Read full review on Expedia 9/9/2009 Vote

7. Staff, front desk (Lori) was very un-friendlyneeds to take classes on pleasantness.

"NEVER AGAIN !!! " Read full review on YahooTravel 8/20/2009 Vote

8. No wireless reception, but I was able to get an ethernet cable from the front desk and plug in for free internet access.

"Decent room, a little wierd " Read full review on TripAdvisor 3/25/2008 Vote

9. On the day that we were going to check in, I attempted to call the front desk to let them know we were checking in a little late.

"Definitely not worth the $ " Read full review on TripAdvisor 5/12/2012 Vote

10. So I ask the front desk if the hotel restaurant is still serving.

"No amenities!! " Read full review on TripAdvisor 3/5/2012 Vote