Halekulani, Honolulu, Front Desk

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Rank

19th

Out of 165

Halekulani	Average Price: $546 Check Rates

Hotel Class:

2199 KALIA ROAD

Honolulu, 96815 View map

5-Star Hotel Rank: 3 of 4
Average review rating: 4.49

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (1) , Travelocity (5) , TripAdvisor (480) , YahooTravel (48)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (32) balcony (62) bar (27) bath (20) bathroom (99) beach (247) bed (44) bill (13) breakfast (137) brunch (21) charge (18) check in (51) closet (23) complimentary (21) concierge (61) cost (12) deal (14) decor (14) dinner (83) food (154) front desk (24) gym (12) hotel (819) housekeeping (27) lobby (28) location (121) lunch (28) manager (41) money (31) ocean (144) pillow (21) pool (309) price (58) rate (28) recommend (48) restaurant (200) room (732) room service (42) service (359) shower (52) spa (62) staff (279) street (49) suite (80) towel (42) tub (19) valet (23) value (15) view (200) walk (73)

Front desk

Appears in 24 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (2) hotel (2) housekeeping (3) nice (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The beginning was rocky with the front desk clerk ignoring me after 11 hours of flight from New York and attending to someone who cut the line in front of me.

"Not a Great Value " Read full review on TripAdvisor 5/19/2011 Vote

2. What was nice- lovely concierge and front desk service.

"Disappointing " Read full review on TripAdvisor 12/25/2010 Vote

3. The front desk staff is efficient and supremely polite.

"A busy and crowded oasis in a sea of Waikiki insanity " Read full review on TripAdvisor 1/1/2009 Vote

4. The service was wonderful at the front desk and at the restaurant and pool as well.

"Wonderful! " Read full review on TripAdvisor 11/20/2008 Vote

5. I was impressed by the front desk rep who personally walked us up to our room where we finished registration in private.

"Serene Oasis on busy Waikiki Beach " Read full review on TripAdvisor 7/25/2007 Vote

6. So my husband went back downstairs and spoke to the front desk very nicely and requested the Diamond Head side and as high up as possible.

"Honest and Candid Pro's and Con's of the Halekulani " Read full review on TripAdvisor 6/5/2007 Vote

7. That doesn't just include the Concierges, who were always helpful and kind whenever we had a question, but also the front desk (probably one of the easiest check outs ever), the doormen, the pool staff and people just wandering around the resort.

"A very special hotel " Read full review on TripAdvisor 5/14/2012 Vote

8. I called the front desk to ask what it was and they said it was a security deposit and when we checked out of the hotel the charge would drop off.

"It was...okay. " Read full review on TripAdvisor 4/14/2012 Vote

9. At the front desk, they asked for a credit card.

"It was...okay. " Read full review on TripAdvisor 4/14/2012 Vote

10. Upon arrival we were taken to our room by someone from the front desk and introduced to the resort and our room.

"First Trip to Hawaii - Awesome Facilities and Service " Read full review on TripAdvisor 12/31/2011 Vote