Halekulani, Honolulu, Concierge

OpinionWell's Blog

Home » United States » Hawaii » Honolulu Destinations » Honolulu Hotels » Halekulani

OpinionWell
Rank

19th

Out of 165

Halekulani	Average Price: $546 Check Rates

Hotel Class:

2199 KALIA ROAD

Honolulu, 96815 View map

5-Star Hotel Rank: 3 of 4
Average review rating: 4.49

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (1) , Travelocity (5) , TripAdvisor (480) , YahooTravel (48)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (32) balcony (62) bar (27) bath (20) bathroom (99) beach (247) bed (44) bill (13) breakfast (137) brunch (21) charge (18) check in (51) closet (23) complimentary (21) concierge (61) cost (12) deal (14) decor (14) dinner (83) food (154) front desk (24) gym (12) hotel (819) housekeeping (27) lobby (28) location (121) lunch (28) manager (41) money (31) ocean (144) pillow (21) pool (309) price (58) rate (28) recommend (48) restaurant (200) room (732) room service (42) service (359) shower (52) spa (62) staff (279) street (49) suite (80) towel (42) tub (19) valet (23) value (15) view (200) walk (73)

Concierge

Appears in 61 comments.

95% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (5) great (4) helpful (14) hotel (7) nice (4) outstanding (5) personable (3) pool (7) rental (3) reservation (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. That doesn't just include the Concierges, who were always helpful and kind whenever we had a question, but also the front desk (probably one of the easiest check outs ever), the doormen, the pool staff and people just wandering around the resort.

"A very special hotel " Read full review on TripAdvisor 5/14/2012 Vote

2. The service is outstanding from reception to concierge, restaurant staff, maid service etc - nothing was too much trouble and always with a smile.

"The ONLY hotel in Waikiki " Read full review on TripAdvisor 2/8/2012 Vote

3. The staff were quite amazing with the concierge running to get me some US dollars to pay the cab driver (I had run out of cash and he wouldn't take a card).

"Staff were amazing and right on the beach " Read full review on TripAdvisor 1/22/2012 Vote

4. The concierge was wonderful and helped us to book several dinner reservations as well as make recommendations.

"Top Notch. " Read full review on TripAdvisor 10/18/2011 Vote

5. The concierge are the most helpful people I have ever encountered and a special mention to Susan who was most accommodating to our needs arranging excursions and surfing lessons as we had very limited time to get everything done.

"Simply wonderful!!!! " Read full review on TripAdvisor 9/13/2011 Vote

6. The excellent aspects of the hotel include:- room quality- cleanliness- Concierge- staff friendliness and helpfulness- spa- great wireless lan- 'Japanese' toilets, the ones with the cleansing sprays and dryerTwo things need clear improvement:1) the photos about the beach are completely misleading.

"Very nice nice service, good rooms, but where is the beach? " Read full review on TripAdvisor 8/21/2011 Vote

7. Concierge staff was helpful with advice, reservations, tracking down a camera left in a rental car, and arranging surfing lessons for our kids.

"Very nice, but not amazing " Read full review on TripAdvisor 8/11/2011 Vote

8. The rooms were VERY clean (spotless!), the staff was attentive, the concierge was extremely helpful (rented a car for the day to see Pearl Harbor and the Island of Oahu, also helped with some local restaurant reservations), gorgeous pool, breakfast in the morning was delicious, great views of Diamonhead.

"Simply AMAZING " Read full review on TripAdvisor 6/14/2011 Vote

9. The concierge assistance with what to see, where to go and booking us on some excursions was also brilliant.

"Best Hotel in Waikiki " Read full review on TripAdvisor 6/12/2011 Vote

10. Every person I have encountered, from room attendants to pool attendants, recption staff and concierge, they are all outstanding.

"The Standard by which I measure every other Hotel " Read full review on TripAdvisor 4/23/2011 Vote