W Atlanta Buckhead, Atlanta, Service

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OpinionWell
Rank

23rd

Out of 426

W Atlanta Buckhead	Average Price: $288 Check Rates

Hotel Class:

3377 Peachtree Road NorthEast

Atlanta, 30326 View map

4-Star Hotel Rank: 10 of 28
Average review rating: 3.86

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (123) , Travelocity (6) , TripAdvisor (367) , YahooTravel (5)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) bar (125) bath (9) bathroom (121) bed (54) bill (16) breakfast (52) charge (17) check in (42) check out (15) checkout (10) complimentary (17) concierge (31) cost (15) deal (12) decor (40) dinner (33) discount (8) downtown (14) fee (17) food (46) front desk (86) gym (10) hotel (710) housekeeping (11) lobby (85) location (114) manager (25) money (27) parking (57) pool (67) price (26) rate (29) recommend (46) restaurant (113) room (578) room service (38) service (205) sheets (10) shower (57) staff (282) street (29) suite (22) towel (15) tub (9) valet (66) valet parking (23) view (19) walk (39) wireless (8)

Service

Appears in 205 comments.

93% wrote positive comments about service

The following words were used in comments with Service:
best (14) car (11) customer (28) desk (8) excellent (12) friendly (17) good (16) great (46) helpful (8) hotel (42) location (9) need (9) nice (11) outstanding (9) park (9) personable (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Good customer service is hard to come by and this place absolutely does it right.

"Awesome Hotel " Read full review on TripAdvisor 5/16/2012 Vote

2. These days you rarely experience great customer service or you might meet one nice person but this hotel has the best staff.

"One of the friendliest hotels I have ever stayed at! " Read full review on TripAdvisor 5/13/2012 Vote

3. Service was very good.

"Very trendy; grt location; good service; weird bathrooms " Read full review on TripAdvisor 5/6/2012 Vote

4. Complimentary driving service which was completely unexpected with a superb driver (Willie) who couldn't have been be more accommodating.

"Nice Hip Suite " Read full review on TripAdvisor 3/29/2012 Vote

5. While the location is desirable and the staff have an almost believable veneer of caring service, the deficiencies in the standard room sizes and in particular, the bathrooms are such I'd suggest avoiding this hotel.

"If you expect a comfortable room and bathroom -- pass " Read full review on TripAdvisor 3/22/2012 Vote

6. The service was impeccable starting w/ the men in black who greeted us at the streetside door.

"Best rooftop bar - Whiskey Bar at the W! " Read full review on TripAdvisor 3/1/2012 Vote

7. The W is very modern, they have an app you can download to listen to do things like order room service, Contact whatever whenever service, which is a great seevice, these guys will help you out with anything you need tommake you feel right at home.

"W hotel Buckhead Full on Top Notch service " Read full review on TripAdvisor 2/29/2012 Vote

8. All in all the service and experience I had was amazing, the trip would not have been as good it wasn't for the people whe work at the W in Atlanta Buckhead.

"W hotel Buckhead Full on Top Notch service " Read full review on TripAdvisor 2/29/2012 Vote

9. Great location, great service.

"The W Buckhead " Read full review on TripAdvisor 2/13/2012 Vote

10. The concierge, Scott Ragland, was simply what excellence in customer service is all about taking care of each and every thoughtful detail to ensure we would leave raving about our experience.

"Will be back- Excellent service, excellent stay! " Read full review on TripAdvisor 1/31/2012 Vote