Extended Stay Indianapolis, Indianapolis, Service

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OpinionWell
Rank

66th

Out of 274

Extended Stay Indianapolis	Average Price: $74 Check Rates

Hotel Class:

5350 West Southern Avenue

Indianapolis, 46241 View map

2-Star Hotel Rank: 18 of 88
Average review rating: 3.84

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (17) , MyTravelGuide (13) , Travelocity (3) , TripAdvisor (41) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Service

Appears in 8 comments.

75% wrote positive comments about service

The following words were used in comments with Service:

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We wanted to take advantage of the park and ride service which allows you to park free at the hotel while you are gone.

"Dirty, Disgusting, Avoid this hotel. " Read full review on TripAdvisor 3/12/2012 Vote

2. I made my reservation on the phone directly with this location (not the 800# call center) and insisted to the hotel employee I would be at the airport at 2210 (per the Star of America shuttle schedule as I rode the shuttle from Bloomington and they have been on time when I use the service) so if she could have their van service pick me up then, that would be great.

"Not what I remembered from the last time I stayed at this location. " Read full review on TripAdvisor 4/29/2010 Vote

3. They had changed it since the last time we had used the service and since our return flight came in at 10:30pm, we were forced to take a taxi back tot he airport.

"Dirty, Disgusting, Avoid this hotel. " Read full review on TripAdvisor 3/12/2012 Vote

4. There is no daily housekeeping service, but you can exchange towels at the front desk if necessary.

"Suited our needs for Final Four weekend " Read full review on TripAdvisor 4/6/2010 Vote

5. The location is okay and the staff was friendly, but avoid it if you expect any of the standard hotel services.

"Not as expected! " Read full review on Expedia 4/27/2009 Vote

6. They told me they had shuttle service to the airport every half hour.

"Excellent stop room brand new " Read full review on TripAdvisor 2/17/2008 Vote

7. Front desk service was quick and to the point and we were directed to our room.

"Wouldn`t want to stay here more than a night " Read full review on TripAdvisor 9/4/2007 Vote

8. " The lack of customer service by the front desk personnel is the reason we won't stay there again.

"Poor Customer Service " Read full review on TripAdvisor 5/5/2009 Vote