Holiday Inn Indianapolis, Indianapolis, Service

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Rank

47th

Out of 274

Holiday Inn Indianapolis	Average Price: $120 Check Rates

Hotel Class:

5151 South East Street

Indianapolis, 46227 View map

3-Star Hotel Rank: 27 of 71
Average review rating: 3.73

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (2) , MyTravelGuide (66) , Travelocity (6) , TripAdvisor (58) , YahooTravel (3)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (5) bar (2) bargain (1) bath (1) bathroom (6) bed (11) breakfast (35) charge (2) check in (10) check out (3) checkout (1) complimentary (4) deal (2) dinner (1) downtown (10) exercise room (1) fitness room (1) food (5) freeway (1) front desk (12) gym (1) highway (3) hot tub (10) hotel (85) housekeeping (2) lobby (8) location (20) maid (1) manager (8) parking (7) pillow (3) pool (23) price (6) rate (5) recommend (7) refund (1) restaurant (9) room (93) service (9) shower (13) staff (29) street (1) suite (4) to park (2) towel (2) tub (4) value (4) whirlpool (1) wireless (3) workout room (1)

Service

Appears in 9 comments.

100% wrote positive comments about service

The following words were used in comments with Service:
good (5) management (2) reservation (3) useful (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Overall, this hotel provided a good experience, and the service was outstanding.

"Not great, but certainly good enough " Read full review on TripAdvisor 4/5/2012 Vote

2. Overall, I received very good service from staff members.

"Not a favorite " Read full review on TripAdvisor 3/30/2012 Vote

3. Came back & told me that the manager said no because we only had 2 hours left (which technically was 4) & they wouldn't do it (good customer service.

"Worse Hotel " Read full review on TripAdvisor 4/17/2011 Vote

4. I made a mess of my Internet reservations, totally my fault, but she made everything right; just a good Customer Service type of representation necessary for the business survival in these times.

"Great 4 Indy Business " Read full review on YahooTravel 10/20/2009 Vote

5. The service was great and the breakfast had a lot of options including a lot of pastries, cereal, yogurt and different choices of juice.

"Good Overall " Read full review on TripAdvisor 8/18/2008 Vote

6. I had used Hotwire to secure the reservation and my experience has been that some properties treat you differently when you use outside services, but they had my reservation all ready for us and she was quick and efficient in checking us in.

"Not a favorite " Read full review on TripAdvisor 3/30/2012 Vote

7. I asked if there was a cab service and the girl at the desk said she didn't know and Hung up on me.

"Did not stay " Read full review on TripAdvisor 1/26/2012 Vote

8. :) Since I paid for one room twice, not that good a value and I have to knock there service, although in other ways it was alright.

"Nice hotel, good value, but prepaid reservation problem... " Read full review on TripAdvisor 8/28/2011 Vote

9. I immediately called Hotwire for them to note this & Hotwire called the manager & somehow he already called for service within the 2 minutes since I talked to him.

"Worse Hotel " Read full review on TripAdvisor 4/17/2011 Vote