Omni Indianapolis, Indianapolis, Manager

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Rank

3rd

Out of 274

Omni Indianapolis	Average Price: $188 Check Rates

Hotel Class:

40 West Jackson Place

Indianapolis, 46225 View map

4-Star Hotel Rank: 2 of 14
Average review rating: 3.99

OpinionWell Value Index: 5

Traveler reviews analyzed: MyTravelGuide (1388) , Travelocity (6) , TripAdvisor (206) , YahooTravel (14)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 5 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:

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1. The sales manager did take care of my room charge after I asked him to (he did not offer to, which was strange), but I had to drive 300 miles on no sleep today in terrible rain because of the poor conditions in my room.

"Not a 4 star! " Read full review on TripAdvisor 7/9/2010 Vote

2. After having my belongs taken and damage done to my property (I was not the only one this happened to) the Manager at the Omni did not handle the situation as he should have leaving me very dissatisfied.

"Poor customer sevice. " Read full review on TripAdvisor 9/4/2010 Vote

3. The valet, porter, front desk, manager, head of housekeeping, engineering, and those who answered our calls were ALL involved in our stay and each one made sure we were satisfied even if it was beyond their control.

"Stress-free! " Read full review on TripAdvisor 8/17/2010 Vote

4. I can't tell you how many people apologized for this and at one point, the manager waited with us and the next day, she walked my daughter up the stairs because she was in a hurry to get to the room The bolt lock between rooms wouldn't budge, but staff arrived immediately to resolve the problem.

"Stress-free! " Read full review on TripAdvisor 8/17/2010 Vote

5. The manager slipped a $10 restaurant coupon under the door with an apologetic note, so we decided to use it toward a room service breakfast, which was a big mistake.

"WIll never stay here again! " Read full review on TripAdvisor 7/15/2010 Vote