Indianapolis Hilton, Indianapolis, Service

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Rank

5th

Out of 274

Indianapolis Hilton	Average Price: $198 Check Rates

Hotel Class:

120 West Market Street

Indianapolis, 46204 View map

3-Star Hotel Rank: 2 of 71
Average review rating: 4.18

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (33) , MyTravelGuide (1616) , Travelocity (5) , TripAdvisor (135) , YahooTravel (5)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (15) bath (9) bathroom (32) bed (51) bill (8) breakfast (54) check in (25) closet (5) complimentary (6) cost (5) deal (6) decor (7) dinner (5) discount (4) downtown (95) fitness center (4) food (32) front desk (39) hot tub (6) hotel (287) housekeeping (7) lobby (42) location (87) lunch (6) maid (4) money (4) parking (49) pillow (8) pool (29) price (35) rate (15) recommend (20) restaurant (63) room (309) room service (24) service (40) shower (10) spa (5) staff (82) street (20) suite (56) to park (9) towel (15) valet (16) valet parking (6) value (9) view (14) walk (31) wireless (6)

Service

Appears in 40 comments.

75% wrote positive comments about service

The following words were used in comments with Service:
clean (5) customer (8) desk (2) friendly (3) good (5) great (7) guest (4) helpful (3) hotel (11) prompt (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Great customer service here by the front desk and the valet service.

"Close to convention center, comfortable night sleep " Read full review on TripAdvisor 5/9/2012 Vote

2. Wonderful room and service.

"Thanksgiving weekend " Read full review on TripAdvisor 12/9/2011 Vote

3. Service was quick and efficient at the front desk.

"Very, very happy " Read full review on TripAdvisor 8/26/2011 Vote

4. )I often stay at Hiltons and trust their standards, but the standard for cleanliness and cleaning service in this hotel is the worst I've ever seen, including at some budget hotels.

"Need to upgrade the maid service " Read full review on TripAdvisor 4/11/2011 Vote

5. I sat there eating breakfast watching the outside activity on the street thinking that this is exactly what a hotel should be and, being from Chicago and used to good service, I was pleased with everything I received.

"Outstanding hotel in an excellent location. " Read full review on TripAdvisor 7/11/2010 Vote

6. However, the room was very clean and the service at the hotel is good.

"Enjoyed my stay " Read full review on TripAdvisor 6/14/2010 Vote

7. This is a big full-service hotel.

"Huge room at a reasonable price " Read full review on TripAdvisor 3/15/2010 Vote

8. The rooms were clean, service all the way around prompt including valet and bell service.

"Great New Year's Weekend " Read full review on TripAdvisor 1/4/2010 Vote

9. Great service at all levels.

"Best hotel room ever for family with young children " Read full review on TripAdvisor 9/2/2009 Vote

10. Very dissapointed I work hard for my money and last time I stayed here it was great, but has really went downhill on service.

"Bad Stay " Read full review on Travelocity 8/1/2009 Vote