Phoenix Grand Hotel, Salem, Staff

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Rank

2nd

Out of 38

Phoenix Grand Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

201 Liberty Street SouthEast

Salem, 97301 View map

3-Star Hotel Rank: 2 of 12
Average review rating: 4.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (9) , TripAdvisor (115) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (6) bar (15) bathroom (21) bed (25) breakfast (61) check in (15) complimentary (12) cost (3) decor (6) dinner (8) downtown (26) fitness room (3) food (24) front desk (21) highway (4) hot tub (2) hotel (184) lake (4) lobby (29) location (31) lunch (2) manager (3) money (2) parking (40) pillow (7) pool (12) price (11) rate (8) recommend (17) refund (2) restaurant (49) room (144) room service (3) service (20) shower (6) shuttle (2) spa (4) staff (72) street (11) suite (15) to park (4) towel (3) tub (3) valet (2) valet parking (1) value (10) view (3) walk (19) wireless (4) workout room (1)

Staff Traveler Insight - Friendly Staff

Appears in 72 comments.

97% wrote positive comments about staff

The following words were used in comments with Staff:
accommodating (3) beauty (5) breakfast (6) comfortable (4) courteous (6) desk (13) extremely (4) food (4) free (4) friendly (22) great (5) helpful (19) hotel (15) nice (6) park (4) polite (3) professional (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. You will be impressed with the marble floor, the decor, and the cheerful and friendly staff.

"The Grand is Grand " Read full review on TripAdvisor 5/22/2012 Vote

2. Anyway, the staff at check-in were very friendly and helpful, and the room itself was fine.

"A pleasant hotel " Read full review on TripAdvisor 2/24/2012 Vote

3. The staff was helpful and friendly.

"The best hotel in the state capitol " Read full review on TripAdvisor 2/20/2012 Vote

4. Hotel staff are friendly and helpful.

"Historic grand hotel with modern amenities " Read full review on TripAdvisor 2/18/2012 Vote

5. Staff were great.

"A Good Port in a Storm " Read full review on TripAdvisor 1/30/2012 Vote

6. all service staff were pleasant and helpful .

"Nice surprise " Read full review on TripAdvisor 1/18/2012 Vote

7. Friendly staff.

"Very Good Convention Hotel " Read full review on TripAdvisor 11/14/2011 Vote

8. The staff is always friendly.

"Nicely located hotel for easy access to all of downtown Salem " Read full review on TripAdvisor 10/9/2011 Vote

9. Staff were quick, polite and helpful.

"Great Downtown Salem Hotel " Read full review on TripAdvisor 9/18/2011 Vote

10. Extremely helpful desk staff, who provided us with info on restaurants and shops.

"Great stay " Read full review on TripAdvisor 8/18/2011 Vote