Phoenix Grand Hotel, Salem, Front Desk

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Rank

2nd

Out of 38

Phoenix Grand Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

201 Liberty Street SouthEast

Salem, 97301 View map

3-Star Hotel Rank: 2 of 12
Average review rating: 4.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (9) , TripAdvisor (115) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (6) bar (15) bathroom (21) bed (25) breakfast (61) check in (15) complimentary (12) cost (3) decor (6) dinner (8) downtown (26) fitness room (3) food (24) front desk (21) highway (4) hot tub (2) hotel (184) lake (4) lobby (29) location (31) lunch (2) manager (3) money (2) parking (40) pillow (7) pool (12) price (11) rate (8) recommend (17) refund (2) restaurant (49) room (144) room service (3) service (20) shower (6) shuttle (2) spa (4) staff (72) street (11) suite (15) to park (4) towel (3) tub (3) valet (2) valet parking (1) value (10) view (3) walk (19) wireless (4) workout room (1)

Front desk Traveler Insight - Friendly Front Desk

Appears in 21 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
courteous (2) desk (22) friendly (2) guest (2) helpful (5) hotel (2) lobby (2) pool (2) quiet (2) welcoming (2) well (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk workers were amazing.

"Warm and Caring Experience " Read full review on TripAdvisor 5/31/2011 Vote

2. We stayed only one night here while traveling through three states, but I well recall the welcoming and helpful experience with the front desk staff.

"Beautiful lobby indicates this isn't your average hotel. " Read full review on TripAdvisor 3/23/2011 Vote

3. The Grand Hotel is welcoming right from the start--friendly front desk staff, warm lobby and cookies on the front desk.

"Great, unique hotel in convenient downtown location " Read full review on TripAdvisor 12/28/2010 Vote

4. The hotel staff was very friendly and helpful, from the front desk to the breakfast server at the included hot breakfast each day.

"Excellent Service and hotel " Read full review on TripAdvisor 9/4/2009 Vote

5. Calls to the front desk were courteous and apologetic.

"Great Hotel - If you're a Heavy Sleeper " Read full review on TripAdvisor 8/22/2009 Vote

6. Front desk staff was extremely courteous and helpful.

"Great Hotel - If you're a Heavy Sleeper " Read full review on TripAdvisor 8/22/2009 Vote

7. I purchased some framed art that was too big for me to pack on the plane so the front desk staff took care of contacting FedEx and had it delivered to my home.

"Wonderful " Read full review on Expedia 8/5/2009 Vote

8. They don't have a concierge to speak of and depending on who you end up speaking with at the front desk, they can either be very helpful or not at all.

"Only place to stay in Salem " Read full review on TripAdvisor 8/2/2009 Vote

9. We would like to especially thank Anna at the front desk for her support.

"Wonderful and Caring Staff during a Difficult Time " Read full review on YahooTravel 1/23/2009 Vote

10. Front desk was very professional and helpful.

"Great place! " Read full review on TripAdvisor 5/8/2008 Vote