Phoenix Grand Hotel, Salem, Service

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Rank

2nd

Out of 38

Phoenix Grand Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

201 Liberty Street SouthEast

Salem, 97301 View map

3-Star Hotel Rank: 2 of 12
Average review rating: 4.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (9) , TripAdvisor (115) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (6) bar (15) bathroom (21) bed (25) breakfast (61) check in (15) complimentary (12) cost (3) decor (6) dinner (8) downtown (26) fitness room (3) food (24) front desk (21) highway (4) hot tub (2) hotel (184) lake (4) lobby (29) location (31) lunch (2) manager (3) money (2) parking (40) pillow (7) pool (12) price (11) rate (8) recommend (17) refund (2) restaurant (49) room (144) room service (3) service (20) shower (6) shuttle (2) spa (4) staff (72) street (11) suite (15) to park (4) towel (3) tub (3) valet (2) valet parking (1) value (10) view (3) walk (19) wireless (4) workout room (1)

Service

Appears in 20 comments.

100% wrote positive comments about service

The following words were used in comments with Service:
excellent (3) experience (2) great (5) hotel (6) lobby (2) management (2) park (2) pleasant (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Friendly service from the staff.

"Good for business in downtown Salem " Read full review on TripAdvisor 4/19/2012 Vote

2. all service staff were pleasant and helpful .

"Nice surprise " Read full review on TripAdvisor 1/18/2012 Vote

3. door noise was a little higher than I'd liked but room was large, bathroom great, service excellent.

"Completely worth the moderate price for the upscale amenities and service. " Read full review on TripAdvisor 9/12/2011 Vote

4. Beautiful lobby and excellent customer service.

"Great, Great, Great! " Read full review on TripAdvisor 8/18/2011 Vote

5. To be specific, here are my points about the Grand Hotel in Salem:Customer Service: Highly professional, incredibly courteous, tremendously accommodating, and all done with an unwavering projection of amiableness.

"A superior quality of service that I only last saw only in Europe" " Read full review on TripAdvisor 8/4/2011 Vote

6. Our stay at this hotel was reminiscent of the superior quality of customer service that we had experienced during our travels in Europe, that I had not seen elsewhere for a long period of time.

"A superior quality of service that I only last saw only in Europe" " Read full review on TripAdvisor 8/4/2011 Vote

7. The manager and his staff are to be congratulated on providing wonderful, attentive and first class service.

"Wonderful, Excellent, Top rate hotel " Read full review on TripAdvisor 4/17/2011 Vote

8. I have been traveling for about 2 months, and the 3rd world countries I have visited had better service, and hotels.

"Never again " Read full review on TripAdvisor 2/21/2011 Vote

9. I would say service in general is great, but our experience with the manager was less than positive.

"Lack of Maintenance damaged our vehicle " Read full review on Expedia 11/4/2009 Vote

10. Superb customer service with a smile.

"Quality and excellent place to stay " Read full review on TripAdvisor 7/27/2009 Vote