Hampton Inn Cleveland, Cleveland, Front Desk

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Rank

14th

Out of 115

Hampton Inn Cleveland	Average Price: $124 Check Rates

Hotel Class:

1460 East 9th Street

Cleveland, 44114 View map

2-Star Hotel Rank: 2 of 13
Average review rating: 4.13

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (19) , MyTravelGuide (28) , Travelocity (7) , TripAdvisor (149) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (4) bar (11) bathroom (24) bed (42) bill (7) breakfast (110) charge (5) check in (28) check out (8) closet (6) complimentary (8) cost (4) deal (7) decor (5) dinner (6) downtown (65) fee (6) food (13) front desk (55) hotel (213) housekeeping (11) lake (9) lobby (17) location (81) lunch (5) maid (4) manager (5) money (10) parking (78) pillow (11) price (14) rate (24) recommend (15) restaurant (35) room (221) service (44) shower (8) staff (115) street (49) suite (14) to park (10) towel (5) tub (6) valet (44) valet parking (22) value (11) view (14) walk (54) water pressure (5) wireless (11)

Front desk

Appears in 55 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (3) desk (56) floor (4) friendly (7) helpful (11) hotel (9) informative (4) night (3) pleasant (3) wrong (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk was so helpful and nice and the valet attendant was excellent.

"Wonderful!!! " Read full review on TripAdvisor 5/10/2012 Vote

2. The staff at this hotel are way above average, especially Michelle at the front desk (she spells it differently than that.

"Wonderful Staff " Read full review on TripAdvisor 5/2/2012 Vote

3. The staff here, especially the Front Desk Agent Machelle Gay, were exceptional.

"UNBELIEVABLE Customer Service!!! " Read full review on TripAdvisor 1/24/2012 Vote

4. The front desk was courteous and quick to check me in.

"Great Location, Not Very Many Frills " Read full review on TripAdvisor 10/31/2011 Vote

5. The staff was awesome, everyone at the front desk very friendly and helpful with local restaurants and directions.

"Great location, friendly staff & soon to be renovated " Read full review on TripAdvisor 8/12/2011 Vote

6. Jason at the front desk was very friendly and helpful.

"Great experience at the Hampton downtown " Read full review on TripAdvisor 8/2/2011 Vote

7. The front desk had one helpful clerk and one surly clerk that embarrassed a traveling companion as he tried to check in She gave him the wrong key to the wrong room on the wrong floor and then tried to say he was wrong.

"Possibly the worst Hampton experience we've had " Read full review on TripAdvisor 7/28/2011 Vote

8. She also looked more like one of the housekeepers than a front desk person.

"Worst Hampton Inn Ever " Read full review on TripAdvisor 7/25/2011 Vote

9. Front desk staff were very friendly and helpful.

"Good place for downtown hotel stay " Read full review on TripAdvisor 7/3/2011 Vote

10. The front desk staff was friendly and the free breakfast and 24 hour coffee service make this hotel very convenient.

"Good location for sporting events. " Read full review on TripAdvisor 6/25/2011 Vote