Phoenix Grand Hotel, Salem, Helpful

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Rank

2nd

Out of 38

Phoenix Grand Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

201 Liberty Street SouthEast

Salem, 97301 View map

3-Star Hotel Rank: 2 of 12
Average review rating: 4.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (9) , TripAdvisor (115) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Helpful

Appears in 35 comments.

The following words were used in comments with Helpful:
bags (2) breakfast (3) courteous (5) desk (8) employee (2) extremely (3) friendly (11) guest (2) hotel (7) not (2) polite (2) professional (2) room (6) staff (21) well (3)

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1. Anyway, the staff at check-in were very friendly and helpful, and the room itself was fine.

"A pleasant hotel " Read full review on TripAdvisor 2/24/2012 Vote

2. The staff was helpful and friendly.

"The best hotel in the state capitol " Read full review on TripAdvisor 2/20/2012 Vote

3. Hotel staff are friendly and helpful.

"Historic grand hotel with modern amenities " Read full review on TripAdvisor 2/18/2012 Vote

4. all service staff were pleasant and helpful .

"Nice surprise " Read full review on TripAdvisor 1/18/2012 Vote

5. Staff were quick, polite and helpful.

"Great Downtown Salem Hotel " Read full review on TripAdvisor 9/18/2011 Vote

6. Extremely helpful desk staff, who provided us with info on restaurants and shops.

"Great stay " Read full review on TripAdvisor 8/18/2011 Vote

7. The employees were courteous, helpful and very friendly.

"Fantastic!..Absolutely the Best!! " Read full review on TripAdvisor 7/31/2011 Vote

8. They also helped my mom get a new room when hers didn't work out, and even though it was more expensive, they still charged her the original rate.

"Pretty swanky for Salem " Read full review on TripAdvisor 7/29/2011 Vote

9. The reservations staff were very patient and helpful - they even placed the gift bags I'd made for the guests in their rooms.

"Pretty swanky for Salem " Read full review on TripAdvisor 7/29/2011 Vote

10. The hotel is clean, the staff nice and helpful, our one bedroom suite was reasonable in size.

"Best hotel in Salem but not perfect. " Read full review on TripAdvisor 7/5/2011 Vote