10. I will start with 3 positive points , the bed was so comfy and we would have slept really well if we had not had lots of other issues, Rick the bar man at The Red Parrot Bar by the pool could not do enough to help us and be of assistance, quite a few hours were spent in his company on the days that he was on duty during our stay and lastly the Wolfgang Puck coffee in the rooms was excellent quality and great to wake up to a lovely fresh cup of coffee in the mornings.