1. We booked a room at this hotel through virgin holidays, after a long flight we arrived at the hotel by taxi on check in the manager came over and said they had double booked our room and had no rooms left for us so we would have to stay at another hotel they had booked for us, we had no choice as my husband is disabled and needed to rest so we got another taxi to the other hotel but could not go to downtown Disney as planned, I would never book this hotel again as they really don't care, also while there it didn't look as nice as the brochure picture.