5. He told the front desk and they credited us 20 dollars, then the remote for the TV didn't work and someone came right away to fix it, the guy who came to give us a crib came quickly but did not set up the crib (not a huge deal, but expected of hotel staff especially if you have to be tipping them all the time), room service food was pretty good and front desk gave us a 10% coupon off for the meal which was great, they brought an extra cot for us very quickly.