1. On this occasion we found tobacco on the floor (even though this is a no smoking place and it should have been swept up before our arrival anyway) and there was no ice bucket (There had been one there the first time we stayed, I had to go to reception to get one) and the ice machine is situated on the 3rd floor (for some reason) and the reservation that we booked on the first occasion accepted AAA, but was not taken the 2nd time, strange.