9. We got by ok for one night, it wasn`t THAT big of a deal but my questions are: if you can take ALL my money if I don`t show up, why can`t you make sure everyone who puts that money up has a room? Have you looked into this 'mistake' to see how often it happens? Wouldn`t it be nice to respond to questions referred from the main office?So I suggest they study the overbook policy OR drop that no refund policy on busy weekends.