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Rank
52nd
Out of 197

Holiday Inn Boston

Average Price: $168  
 
Hotel Class:
69 Boston Street
Boston, 02125 View map  
3-Star Hotel Rank: 15 of 37
Average review rating: 3.94
OpinionWell Value Index: 7
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (12) , MyTravelGuide (134) , Travelocity (16) , TripAdvisor (229) , YahooTravel (10)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Cares
Appears in 18 comments. 
The following words were used in comments with Cares:
clean (2)   customer (2)   dinner (2)   hotel (3)   management (2)   not (2)   room (2)   staff (3)   well (4)    
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1. Left us without a room and couldn't care less.
"Warning - UNRELIABLE, Desk Clerk Should get FIRED!!! " Read full review on TripAdvisor   1/19/2012 Vote      
2. my daughter stayed here this weekend for a conference in boston - i live here in Massachusetts and went up to meet her for dinner - when we got back to her room after dinner she saw a bed bug scurring across the white sheets and so we started looking and saw many more on the curtains and walls - we captured about 6 of them and brought them downstairs to the manager's desk - the maintenance man was also standing there and commented that they thought they "took care" of that area of the hotel - the management moved her to another floor but she is leaving that hotel today after washing everything she brought with her.
Read full review   11/8/2010 Vote      
3. ? IF this is how the hotel takes care of its customers, well, you can decide.
"DONT DO IT " Read full review on TripAdvisor   8/27/2010 Vote      
4. Sure the furniture was a bit forlorn and ragged, but who cares? It was clean, quiet, friendly, and close to downtown.
"Now this is a bargain! " Read full review on TripAdvisor   6/9/2010 Vote      
5. She was very busy but made everyone feel that she was doing her best to insure that they would be well taken care of.
"I was very impressed with the quality and friendliness of the service. " Read full review on TripAdvisor   6/8/2010 Vote      
6. Fine overall but just be careful with the staff and know that you get what you pay for.
"good for what you pay for " Read full review on Expedia   3/31/2009 Vote      
7. They haven't returned my calls so I went to Holiday Inn corporate- we'll see if that takes care of it.
"good for what you pay for " Read full review on Expedia   3/31/2009 Vote      
8. The facility was clean and well-cared for.
"A perfectly fine place " Read full review on TripAdvisor   11/21/2007 Vote      
9. I hope you will take these comments and use them to better your customer care policies.
"Worst Customer Service EVER " Read full review on TripAdvisor   8/22/2007 Vote      
10. I explain the whole reason why the movies are suppose to be complimentary and they say they will take care of it.
"Worst Customer Service EVER " Read full review on TripAdvisor   8/22/2007 Vote      
   
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