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Hotel Jerome

Average Daily Rate: NA  
Hotel Class:
330 East Main Street
Aspen, 81611 View map  
5-Star Hotel Rank: 1 of 13
Average review rating: 4.53
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (25) , Travelocity (4) , TripAdvisor (112)
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Appears in 36 comments. 
The following words were used in comments with Helpful:
busy (2)   comfortable (2)   concierge (7)   decorate (2)   desk (8)   dinner (2)   efficient (2)   friendly (14)   hotel (6)   most (3)   need (2)   nice (2)   not (5)   pool (2)   room (2)   service (2)   staff (26)   train (2)   valet (3)   wondering (2)    
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1. I love the staff meeting us at the airport, the concierge was really helpful.
"Aspen just got better " Read full review on TripAdvisor   4/14/2012 Vote      
2. The ski concierge group are especially helpful.
"what's hot water worth? " Read full review on TripAdvisor   3/8/2012 Vote      
3. The valets and front desk staff are awesome and everyone seems to be trying to help you.
"what's hot water worth? " Read full review on TripAdvisor   3/8/2012 Vote      
4. Overall at the moment, other than the new ski concierge and the more attentive and helpful staff, not much has changed.
"Hopefully will get better under new management " Read full review on TripAdvisor   2/25/2012 Vote      
5. I had to demand to speak with the manager to get help - the manager's assistant apologized and upgraded us to a suite.
"Lack of service and confusion. " Read full review on TripAdvisor   11/11/2011 Vote      
6. By far the most friendly and helpful staff we have ever experienced.
"I have stayed in many 5 star hotels and none are nicer than this 4 star " Read full review on TripAdvisor   10/31/2011 Vote      
7. The staff is incredibly helpful guiding us to two of the best meals I have enjoyed in town.
"Quiet Elegance " Read full review on TripAdvisor   10/21/2011 Vote      
8. They were friendly, efficient, helpful, and just seemed so nice.
"Excellent Hotel on all levels. " Read full review on TripAdvisor   10/13/2011 Vote      
9. Pros: very convenient to shopping, restaurants; friendly, helpful service; good breakfast, pool & bar; charming historic ambiance.
"Convenient, old charm " Read full review on TripAdvisor   9/20/2011 Vote      
10. Staff is incredibly friendly and helpful, but the hotel is in desperate need of a major remodel to retain its status as THE GRAND OLD HOTEL.
"Great service, but property is tired " Read full review on TripAdvisor   9/12/2011 Vote      
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