4. Pros: Location near financial district and Union Square; very friendly and helpful staffCons: Small rooms; tiny bathroom with no counter space; using the TV remote was like trying to solve a puzzleSize of room: Small but reasonably laid outIn room safe: Worked fineRefrigerator: Not for personal useBed & linens: Contemporary; comfortableDrawers: Few and smallCloset: Good size; walk in; useful shelvesMirrors: More than adequateShower: Weak pressure (? flow limiter)Towels: Very good; plentySink: Small; next to bathroom door; access a bit of issueBathroom counter space: NONETV: Remote worked poorly and difficult to use; TV quality so-soCleanliness: Very goodHVAC: Air conditioner extremely noisy; couldn't sleep well with it onNoise: None aside from air conditioner; may be problem if room faces streetStaff: Very professional and extremely helpfulWi-Fi: A bit touchy; low data flow rate for basic packageMobile coverage: Not a problem with Verizon phoneRestaurant: Not usedParking: Didn't use but is very expensive; no surprise for San FranciscoGrounds/garden: Urban hotel; shares terrace garden with the adjacent Galleria shopping center; terrace located on the 3rd floor; peaceful and beautifulOther: complimentary coffee available (good quality) and complimentary early evening wine.