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Rank
23rd
Out of 718

Aloft Houston by the Galleria

Average Price: $180  
 
Hotel Class:
5415 Westheimer
Houston, 77056 View map  
3-Star Hotel Rank: 6 of 121
Average review rating: 4.05
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (9) , Travelocity (1) , TripAdvisor (84)
SAFE TO BOOK ? (1/5 issues found)
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Helpful
Appears in 27 comments. 
The following words were used in comments with Helpful:
bar (2)   breakfast (3)   clean (5)   desk (4)   friendly (5)   good (2)   great (2)   hotel (3)   liked (3)   lobby (2)   location (4)   need (3)   nice (2)   not (5)   price (2)   room (5)   service (2)   staff (12)    
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1. Good concept by hotel to have body wash & shampoo dispensers in the showers to help the environment with waste of plastic bottles.
"Great Stay " Read full review on TripAdvisor   2/18/2012 Vote      
2. While I was waiting for my bill, another person was checking out and trying to get the staff to help her locate some earrings she had left.
"Avoid this hotel - bad customer service & weird rooms " Read full review on TripAdvisor   12/11/2011 Vote      
3. There were no luggage carts available when I checked in or out and the front desk made absolutely no effort to help locate one.
"Avoid this hotel - bad customer service & weird rooms " Read full review on TripAdvisor   12/11/2011 Vote      
4. The front desk is manned by 18-year-olds who are not very helpful.
"Avoid this hotel - bad customer service & weird rooms " Read full review on TripAdvisor   12/11/2011 Vote      
5. The staff was very helpful with my questions.
"Stayed during business trip " Read full review on TripAdvisor   12/9/2011 Vote      
6. From the minute we arrived everyone we encountered was absolutely amazing, Maria in the lobby went above and beyond to help us out when we ran into a little glitch in our plans, I was so impressed with her.
"Absolutely Fantastic!! " Read full review on TripAdvisor   7/31/2011 Vote      
7. At the same time, their amenities lead to a cheaper end-price than their larger brethren, things like free wi-fi and a cheap concession area instead of a breakfast buffet help cut costs.
"W Hotels meet The Youth Hostel " Read full review on TripAdvisor   7/24/2011 Vote      
8. The hotel was clean, reasonable, accommodating, helpful, well-located and fit our needs.
"The Target of the SPG Chain " Read full review on TripAdvisor   6/27/2011 Vote      
9. I am all for helping the environment, but I didn't go on vacation to sweat and be uncomfortable.
"Major Disappointment - more like a kennel than upscale hotel " Read full review on TripAdvisor   6/1/2011 Vote      
10. She was just not interested in helping us with the shuttle, the lack of hot water (BIG ISSUE throughout the day, not just in the morning), etc.
"I really wanted to like this place... " Read full review on TripAdvisor   4/6/2011 Vote      
   
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