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OpinionWell
Rank
11th
Out of 231

Hilton Garden Inn Baltimore Inner Harbor

Average Price: $219  
 
Hotel Class:
625 South President Street
Baltimore, 21202 View map  
3-Star Hotel Rank: 5 of 33
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (32) , MyTravelGuide (5) , Travelocity (9) , TripAdvisor (187) , YahooTravel (2)
SAFE TO BOOK ? (3/5 issues found)
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Responsive
Appears in 7 comments. 
The following words were used in comments with Responsive:
bathroom (2)   breakfast (2)   desk (3)   dinner (2)   floor (2)   food (2)   good (3)   great (2)   luxurious (2)   need (2)   noise (2)   not (5)   phone (2)   quickly (2)   room (4)    
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1. Very responsive to all our questions and needs.
"Great Hotel for Families " Read full review on TripAdvisor   5/1/2012 Vote      
2. GOOD points (not in any order):-includes dinner M-Th-pool/gym access-real one bedroom suite with TV in each area-SUPER location; walkable to all sites-very friendly, helpful, professional front desk (very responsive)-includes a great daily buffet breakfast-good sized rooms (for 2 adults, 2 tots (2 yo and 5 yo)-cookies at the front desk around check in time-clean rooms -Whole Foods is a block away for snacks/healthy food optionsBAD points (pretty minor though):-not enough towels for 4 in bathroom (but got them quickly enough)-not enough kids channels and no DVD player-parking is $22/day (but it could have been worse)-breakfast/dinner can get crowded (so early is key)-not luxurious by any means (but really great for families and who can enjoy luxury with toddlers?)-our specific room had some bathroom drainage issues; ended up with a wet floor after a shower-noise from the street does carry a bit; we were on the sixth floor and with curtains pulled open, you can hear some traffic noise.
"A pleasure to stay at with small toddlers " Read full review on TripAdvisor   4/10/2010 Vote      
3. Never had a response from a maintenance crew at any hotel so quickly.
"Perfect Stay at Homewood Suites " Read full review on TripAdvisor   12/3/2009 Vote      
4. My wife then inquired and told of the promises from the earlier employees to the same robotic response.
"Nice Hotel - Terrible Service " Read full review on TripAdvisor   3/13/2009 Vote      
5. Thanks to Alex, one of the managers, she was both polite and responsive to our needs.
"Agree...both Good and Bad " Read full review on TripAdvisor   8/15/2008 Vote      
6. The obvious response is why am I staying here and not the Marriott? Call the front desk from your room for assistance - good luck getting someone to pick-up (although after about 40 rings, we called on our cell phone - holding the endlessly ringing internal phone in the other hand - and the call was answered in one ring.
"A Tale of Two Hotels " Read full review on TripAdvisor   8/4/2008 Vote      
7. We were told no discount for medical, when we questioned why we got it the first time she had no response to that, she also was very rude.
"Don't Question Them " Read full review on TripAdvisor   3/5/2008 Vote      
   
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