1. Postivies:Good sized room with excellent lighting, a desk, extra seating with foot stoolBed very comfortable, sheets smooth, pillows good enough, unique canopy overheadnew flat screen tvBalcony overlooking new fountain in first courtyard, very pretty view with nice water soundsGranite countertop in bathroom, plenty of amenities, thick towelsService in restaurants & bar excellentFree internet access, although no wifi in the roomGenerally quietPool was warm enough for comfort but cool enough to swim laps without getting overheatedPlenty of parkingHot water plentifulPropery all non-smokingGood housekeepingSignature chocolate piano dessert to die forBlackened fish, lobster bisque in Scrimshaw very goodCoffee maker in room has real ceramic mugsNot so great:Asked for help with luggage when checking in, waited for 15 minutes and asked again two more times, but bellhop was a no-show.