5. The hotel has seen better days, the carpet is in serious need of replacing, the walls have cracks in them, the road noise is bad, the sheets did not fit the bed and kept coming off at night, the water heater was broken (cold shower in the morning), the phone was broken (could not call the front desk to report hot water problem), and when we reported it at check out, they acted like they did not have a clue what I was saying.