Hotel Felix Chicago, Chicago, Responsive

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Rank

11th

Out of 415

Hotel Felix Chicago	Average Price: $249 Check Rates

Hotel Class:

111 West Huron street

Chicago, 60654 View map

4-Star Hotel Rank: 4 of 39
Average review rating: 4.17

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (34) , Travelocity (3) , TripAdvisor (494) , YahooTravel (4)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Responsive

Appears in 11 comments.

The following words were used in comments with Responsive:
desk (3) hotel (4) management (3) not (3) room (3) staff (5) well (2)

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1. The management seems to put a lot of effort into things that don't really affect the quality of the stay -- LEED certification (gets them a tax break but not clear what it does for the customer), trendy wallpaper and mirrors, and the amusing management response to *every comment* on the thread, transparently fluffing themselves and attempting to defuse any criticism, even if legitimate.

"You get what you pay for " Read full review on TripAdvisor 3/4/2012 Vote

2. The staff was incredibly responsive and great at responding to all our queries for directions, extras, or wedding details.

"Very trendy hotel " Read full review on TripAdvisor 10/21/2011 Vote

3. While this is clearly neither the hotel's fault or responsibility, As a female travelling alone I did expect some communication on the subject from hotel staff.

"Shocking service " Read full review on TripAdvisor 10/16/2011 Vote

4. Am i supposed to put my shoes in there as well? It is the hotels responsibility to limit access to my room and ensure that the contents are safe whether they are locked up or not.

"My stuff disappeared from the room and management didn't care " Read full review on TripAdvisor 7/6/2011 Vote

5. I had to go back to the front desk and tell them and his first response, 'well, were they by any credit cards?' Seriously, no I'm sorry or let take care of that for you?.

"Never again! " Read full review on TripAdvisor 7/3/2011 Vote

6. The front desk's response was patronizing, short and RUDE.

"Small Rooms, small service....about a 2 star for downtown Chicago " Read full review on TripAdvisor 4/1/2011 Vote

7. When we mentioned all of the this to the front desk staff and their response was that they were an eco-hotel.

"I expected more " Read full review on TripAdvisor 2/15/2011 Vote

8. I did ask them for advice in finding good broadway tickets while I was there and the response was that they were happy to do a google search for me.

"Great boutique hotel in River North area of Chicago! " Read full review on TripAdvisor 8/31/2010 Vote

9. The General Manager can best be described in his own words, 'I don't know how to do that', 'I'm not responsible for that', 'I'm trying to help, but maybe it's your fault'.

"Don't go here - the entire staff is incompetent and needs serious training " Read full review on TripAdvisor 3/26/2010 Vote

10. When we arrived apparently they had overbooked so they offered us two separate rooms instead (we had four people and we asked for a room with two double beds) which is an extremely nice gesture and responsible thing to do.

"Overall a nice stay " Read full review on TripAdvisor 11/2/2009 Vote