MotorCity Casino Hotel, Detroit, Issue

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Rank

11th

Out of 93

MotorCity Casino Hotel	Average Price: $221 Check Rates

Hotel Class:

2901 Grand River Avenue

Detroit, 48201 View map

4-Star Hotel Rank: 7 of 11
Average review rating: 4.05

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (28) , TripAdvisor (101) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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annoy (2) annoyance (1) awful (4) bad (11) barely (1) broke (1) broken (7) complain (3) complaint (5) dirt (2) dirty (5) disappoint (6) disgust (2) disturbing (4) downfall (2) downside (3) expensive (8) filthy (2) hard (6) hassle (3) hectic (2) horrible (4) issue (17) itchy (2) lack (6) loud (11) negative (3) noise (14) noisy (6) overpriced (2) poorly (3) pricey (6) problem (10) rough (2) rowdy (2) rude (2) shame (2) slow (5) smell (23) smoker (1) tacky (1) tear (1) terrible (2) unacceptable (1) unbearable (2) uncomfortable (2) unfortunate (5) unhappy (1) unsafe (1) wrong (2)

Issue

Appears in 17 comments.

The following words were used in comments with Issue:
cares (2) desk (2) hotel (4) housekeeping (2) management (2) night (3) noise (2) not (2) room (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Don't expect any issues that you have with service to be handled in a timely and professional way - the staff (front office manager in particular) has no respect for the customers, and think that they are there doing you a favor by letting you stay at their hotel.

"Lacks customer service " Read full review on TripAdvisor 4/29/2012 Vote

2. There were other issues too.

"Maintenance of rooms is poor. " Read full review on TripAdvisor 2/5/2012 Vote

3. I called the front desk and within mins someone was there to take care of the issue.

"Customer Service AA+ " Read full review on TripAdvisor 1/6/2012 Vote

4. I had a issue with the internet not working when I arrived.

"Customer Service AA+ " Read full review on TripAdvisor 1/6/2012 Vote

5. My biggest issue was that it was a luxury suite, on an exclusive floor.

"Wow, small room, few amenities, and it was on the executive "luxury" floor " Read full review on TripAdvisor 12/16/2011 Vote

6. We left for the casino and on our way back to the room, the housekeeping still had not addressed the cleanliness issues.

"Very disappointed " Read full review on TripAdvisor 8/14/2011 Vote

7. When we got to our room, we discovered the issues with lighting.

"Frustrating Experience " Read full review on TripAdvisor 7/25/2011 Vote

8. There was no manager on staff to assist with issue as well when asked.

"Frustrating Experience " Read full review on TripAdvisor 7/25/2011 Vote

9. I was getting married that day and we have several issues with the hotel.

"Frustrating Experience " Read full review on TripAdvisor 7/25/2011 Vote

10. So, like I said - small issues.

"A few small issues but overall a great trip " Read full review on TripAdvisor 7/4/2011 Vote