Hilton Dallas, Dallas, Rude

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Rank

43rd

Out of 453

Hilton Dallas	Average Price: $124 Check Rates

Hotel Class:

2325 Stemmons Freeway

Dallas, 75207-2703 View map

5-Star Hotel Rank: 5 of 18
Average review rating: 3.53

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (31) , Travelocity (6) , TripAdvisor (88) , YahooTravel (3)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 6 comments.

The following words were used in comments with Rude:
desk (3) not (3) room (6) staff (2) well (2)

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1. When arriving to my room it was very smokey but was a NON-SMOKING room, was offered another room which turned out to smell a lot better, but the man at the desk was rude yet again and made me feel i was an inconvenience to him.

"You call this customer service? " Read full review on TripAdvisor 9/21/2010 Vote

2. Manger at desk was very rude at check in, don't think he was happy to be there.

"You call this customer service? " Read full review on TripAdvisor 9/21/2010 Vote

3. I also experienced many times the hotel staff's rudeness , not just to me but other paying guests as well.

"They don't deliver what they promise!! " Read full review on TripAdvisor 12/17/2009 Vote

4. When I didn't get the room I booked, the lady at the front desk may not have been rude, but was indeed 'short', explaining 'you can only request a particular room, but until you check in you don't know what you will get'.

"Not what I expected from a Hilton " Read full review on TripAdvisor 9/22/2009 Vote

5. Also, the night manager was kinda rude to me when I accidently stepped on a wet floor.

Read full review on MyTravelGuide 3/3/2009 Vote

6. Outside of the rooms being clean and the location being good, Staff was not trained very well and were rude even after a member of their waitstaff poured a glass of tea on my husband.

"Never Go Back " Read full review on YahooTravel 2/18/2006 Vote