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Rank
10th
Out of 269

Renaissance Charlotte

Average Price: $168  
 
Hotel Class:
5501 Carnegie Boulevard
Charlotte, 28209 View map  
3-Star Hotel Rank: 4 of 67
Average review rating: 4
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (35) , MyTravelGuide (397) , Travelocity (3) , TripAdvisor (119) , YahooTravel (11)
SAFE TO BOOK ? (0/5 issues found)
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Issue
Appears in 13 comments. 
The following words were used in comments with Issue:
hotel (3)   not (3)   renovation (3)   room (5)   smell (2)   staff (2)    
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1. I do hope they resolve this issue.
"Nice Modern Comfortable Chic " Read full review on TripAdvisor   1/19/2012 Vote      
2. My only issue were housekeepers were below standard, average, 3 out of 5 stars.
"Nice Modern Comfortable Chic " Read full review on TripAdvisor   1/19/2012 Vote      
3. The manager, upon checkout, agreed to provide me with additional Marriott Rewards Points to make up for the customer service issues I encountered but I don't believe this is enough to make me stay there again.
"Not impressed with the customer service. " Read full review on TripAdvisor   9/6/2011 Vote      
4. The rooms are lovely and comfortable, with not only beds that feel just right, but easy chairs that I often use to sleep in because of back issues.
"This is one of my favorite hotels in any city. " Read full review on TripAdvisor   2/24/2011 Vote      
5. There was a slight issue that was corrected promptly on the spot.
"Definitely an upscale hotel! " Read full review on TripAdvisor   11/17/2010 Vote      
6. My question is - how does the hotel staff really not know that this is a problem especially when the room smells like mildew? Obviously, this has been an issue in this room for a while.
"VERY DISAPPOINTED - Was awake most of the night! Not at all what I expected. " Read full review on TripAdvisor   3/14/2010 Vote      
7. When we returned to the hotel and mentioned the issue the hotel refunded the difference in price.
"Very Helpful front desk " Read full review on TripAdvisor   1/14/2010 Vote      
8. The other issue was that the room smelled mildly damp/moldy, as it it had been flooded or had a water leak somewhere.
"Great Hotel, Wonderful Location " Read full review on Expedia   5/26/2009 Vote      
9. One word of caution: The restaurant and concierge lounge are being renovated between now and the end of the year, so if this is an issue for you, defer your stay until January 2009.
"Incredibly Wonderful Hotel " Read full review on TripAdvisor   11/17/2008 Vote      
10. First, the renovations of the rooms are now complete, so the previous reviewer's issue with renovations should be history.
"Incredibly Wonderful Hotel " Read full review on TripAdvisor   11/17/2008 Vote      
   
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